Rodney D. Brown
Washington,DC
Summary
Multi-talented support specialist effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing several years of experience in technology.
Overview
7
7
years of professional experience
Work History
Administrative and Facilities Support Specialist
Sparks Group (Accenture Federal Services)
Washington, DC
07.2024 - Current
- Set up and support onsite and offsite meetings, events, and maintain meeting rooms, catering arrangements, and provide basic technical support for office equipment and AV troubleshooting for meetings.
- Provide front desk support, greeting and directing employees and visitors, handling general inquiries, managing incoming, outgoing, and internal communications.
- Coordinate space reservations and maintain optimal workspace occupancy. Document handling, including large-scale duplicating, archival, and document destruction.
- Maintain general use areas and managed inventory for office supplies and handled logistics.
- Assisting with administrative duties, illustrating report preparation, and acting as a liaison with external providers.
Administrative Assistant
Bennett Career Institute
Washington, DC
03.2018 - 06.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated and managed vendors for events, ensuring all vendor requirements were met in a timely fashion.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Answered questions from customers regarding products and services offered by the company.
- Managed office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Mentored and trained new support staff. Coordinated temporary help and supervised the work of temporary staff.
Store Manager & Sales Consultant
AT&T
Washington, DC
06.2021 - 06.2023
- Developed business strategies to expand our store and maximize profitability while handling customer satisfaction.
- Met sales goals by training, motivating, mentoring, and providing feedback to sales staff.
- Completed store administration and ensured compliance with policies and procedures.
- Account management, along with calls back, IT support, Helpdesk, and troubleshooting; maintaining outstanding store condition and visual merchandising standards.
- Created and implemented a monthly sales and goal-setting plan for the store and associates. Managed daily store inventory of phones and accessories.
Education
Barber Stylist -
Bennett Career Institute
Washington, DC04.2021
High School Diploma -
Roosevelt Senior High School
Washington, DC06-2016
Skills
- Microsoft Word, Excel, and PowerPoint
- IT Service, Help Desk, Configure and Troubleshoot, and AV Technical Support
- Account management and end-user technical support
- Cash Registers, Service Now, Point of Sale
Timeline
Administrative and Facilities Support Specialist
Sparks Group (Accenture Federal Services)
07.2024 - Current
Store Manager & Sales Consultant
AT&T
06.2021 - 06.2023
Administrative Assistant
Bennett Career Institute
03.2018 - 06.2024
Barber Stylist -
Bennett Career Institute
High School Diploma -
Roosevelt Senior High School
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