Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

RODNEY DESARMES

Hollywood

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Compassionate In-Home Child Caregiver known for creating productive, engaging environments for children while ensuring efficiency in daily tasks. Skilled in developing age-appropriate educational activities, managing dietary needs, and fostering emotional well-being. Excel in communication, patience, and adaptability, prioritizing safety and nurturing development with every child cared for.

Overview

3
3
years of professional experience
1
1
Certification

Work History

In-Home Child Caregiver

His House Children Home
Miami Gardens
09.2023 - Current
  • Provided daily care and supervision for children in a supportive environment.
  • Developed engaging activities to promote learning and social skills among children.
  • Maintained a safe and clean environment for children to explore and play.
  • Assisted with homework and educational tasks to enhance learning outcomes.
  • Implemented behavioral management techniques to encourage positive behavior in children.
  • Collaborated with staff to develop individualized care plans for each child's needs.
  • Provided transportation for children to school, doctor appointments or other outings.
  • Implemented discipline strategies consistent with parental expectations.
  • Maintained records of daily activities and health information regarding each child's progress and development.

Customer Advocate

Hard rock support Services
Hollywood
05.2022 - Current
  • Collaborated with team members to enhance customer satisfaction and service quality.
  • Assisted in processing service requests using internal support systems and tools.
  • Gathered customer feedback to identify areas for improvement in support services.
  • Provided customer support through phone, email and chat channels.
  • Recorded detailed notes in customer accounts for future reference and follow-up.
  • Researched customer inquiries to ensure accurate resolution of their issues.
  • Assisted customers in navigating the company website for answers to commonly asked questions.
  • Maintained a high level of professionalism while communicating with customers via all channels.
  • Responded to many daily requests for information.

Education

Diploma -

South Broward High School
Hollywood, FL
05.2015

Skills

  • Safety Skills
  • Excellent phone and negotiation skills and ability to multitask
  • Keen attention to detail
  • Ability to clearly communicate complex
  • Excellent conflict resolution
  • Haitian Creole
  • Ability to follow detailed procedures and ensure accuracy
  • Ability to remain receptive to feedback and propensity to strive for excellence
  • Data entry programs and Microsoft Office Suite
  • Leadership roles
  • Intermediate Excel experience preferred
  • Effective analytical skills
  • Toddler care expertise
  • CPR training
  • Behavior management techniques
  • Teamwork and collaboration
  • Problem-solving aptitude

References

  • Manual Jean Supervisor, 305-927-3456
  • Heubreux Joseph Manager, 786-483-6326

Certification

  • Registered Behavioral technician

Timeline

In-Home Child Caregiver

His House Children Home
09.2023 - Current

Customer Advocate

Hard rock support Services
05.2022 - Current

Diploma -

South Broward High School

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