Rodney Duncan
Knoxville,TN
Summary
Utility inspector with extensive experience at Knoxville Utilities Board, adept at inspecting and improving utility systems. Proven ability to adapt designs in the field and resolve customer disputes with professionalism. Skilled in GPS technology and certified in OSHA and DOT Gas safety, ensuring compliance and operational excellence.
Overview
38
38
years of professional experience
Work History
Engineering Associate II
Knoxville Utilities Board
12.2005 - Current
- Inspects water, wastewater, gas, underground electric and fiber on new service projects
- Created asbuilt from hand drawn running baselines, to electronic drawings and now using GPS
- Modifies field designs as necessary
- Researches and verifies asbuilt drawings
- Reviews system specs and suggests improvements to enhance facilities
Customer Service Representative
Knoxville Utilities Board
05.2004 - 12.2005
- Handled and routed calls if needed regarding billing, outages, complaints, and product options
- Effectively managed high-stress situations while resolving disputes and conflicts
- Maintained detailed records of customer interactions
- Identified and resolved discrepancies and errors in customer accounts
Underground Construction
Knoxville Utilities Board
12.2001 - 05.2004
- Installed, maintained and repaired water, wastewater and gas
- Supported and assisted construction teams
- Adjusted mapping for repairs and updates
- Completed service cards for all new service activities and mains
- Collaborated with engineering departments to update new services and all mapping
Branch Manager
Ferguson Enterprises
01.1999 - 01.2001
- Managed daily operations for seamless workflow
- Coordinated deliveries, optimizing routes for efficiency
- Oversaw accurate, prompt billing processes to customers
- Delivered exceptional customer service, addressing inquiries and resolving issues effectively
- Maintained accurate inventory records for stock management
- Executed purchasing decisions for operational needs
Sales Associate
Ferguson Enterprises
08.1987 - 01.1999
- Directed receiving operations ensuring efficient processing of shipments
- Facilitated counter sales transactions, assisting diverse clientele
- Coordinated and streamlined deliveries for prompt distribution
- Oversaw purchasing and collaborated with vendors for merchandise at competitive prices
- Conducted strategic outside sales calls to expand market reach
- Partnered with manufacturers to identify essential products based on market trends
- Visited manufacturers on-site to better articulate product benefits during sales presentations
Education
High School Diploma -
Oliver Springs High School
Oliver Springs, TN05.1986
Skills
- Detail-oriented organizationCustomer engagement
- Strong attention to detail
- Prioritization and scheduling
- Quickly adjusting to change
- Effective problem resolution
Certifications and Training
- Confined Spaces Trained
- Cyber-Security Trained
- CPR and AED Certification
- OSHA and DOT Gas Certified
- Natural Gas Purging and Fire Trained
- Class D Driver's License with F Endorsement
Timeline
Engineering Associate II
Knoxville Utilities Board
12.2005 - Current
Customer Service Representative
Knoxville Utilities Board
05.2004 - 12.2005
Underground Construction
Knoxville Utilities Board
12.2001 - 05.2004
Branch Manager
Ferguson Enterprises
01.1999 - 01.2001
Sales Associate
Ferguson Enterprises
08.1987 - 01.1999
High School Diploma -
Oliver Springs High School
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