Rodney E. Bailey
Charlotte,NC
Summary
An experienced and talented strategic thinker who has the motivation and right skill sets needed to ensure targets are met and everything gets done on time and to budget. Rodney is highly organized, ambitious, driven and possesses the capability to develop maximum sales and profitability. Having superb communication skills means that he is more than able to build a profitable relationship with customers and key decision makers alike. He is a self-driven, results oriented individual who has a comprehensive understanding and recognition of wider impact of any actions and decisions that he takes. He is currently looking for an opportunity to take his career to the next level, and would like to find a suitable position with a company that rewards loyalty, hard work and achievement.
Overview
28
28
years of professional experience
Work History
Client Relationship Manager
Spectrum Community Solutions
01.2021 - Current
- Drive contract renewals for targeted Spectrum Community Solutions Bulk customers by leveraging available retention programs and offers
- Work with internal functional areas to ensure any customer issues that are impeding or jeopardizing customer satisfaction and disposition to renew are addressed with the proper urgency
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Preserve Spectrum revenue and margins by exercising proper discretion in selection of available retention programs and offers
Traffic Specialist I
Spectrum Reach Media
01.2018 - 01.2021
- Coordinate order entry for digital advertising schedules and ensure that workflow for digital orders are completed accurately and in a timely manner
- Communicate traffic functions and capabilities back to internal and external customers
- Work with sales team to ensure that digital request forms are submitted correctly and within schedule delivery
- Quality Check all materials received for glitches, audio channels, durations and questionable material
Senior Support Specialist
Pinnacle
01.2016 - 01.2018
- Responds to general customer question via telephone, email, and written correspondence regarding insurance benefits, provider contracts, eligibility and claims in a confidential, professional and ethical manner
- Analyzes problems and provides information/solutions
- Operates the Health Care Processing System (HCPS) and imaging systems to obtain and extract information
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are questions are handled appropriately and in a timely manner
- Researches and analyzes data to address operational challenges and customer care issues
- Documents information, activities and changes in the database and thoroughly documents inquiry outcomes for accurate tracking and analysis
Marketing Manager
Sprint/T-Mobile Corporation
01.2007 - 01.2016
- Developed and maintained long-term relationships with a defined customer base to retain a high level of satisfaction, drive individual liability (IL) activations, and increase revenues
- Established and maintained relationships with Benefit Managers, Human Resource Departments, Purchasing Department and IT Departments, key decision makers and influencers to identify top marketing opportunities within a portfolio of accounts
- Created demand for the organization's products and services by effectively utilizing marketing materials and resources such as: flyers, emails, newspaper ads, and hosting onsite vendor events
- Conducted regular status and strategy meetings with the customer to understand their needs and link them to the organization's product/service strategies
- Worked closely with the Retail Management to organize and staff events as well as implement marketing strategies for employee liable discount programs nationwide
- Worked with a defined set of Enterprise customers to meet revenue targets by increasing revenue spend per customer, and by identifying, developing, and closing new sales opportunities
Business Development Manager
Sprint Corporation
01.2000 - 01.2007
- Responsible for professionally managing the entire sales cycle, right from lead generation through to prospecting, arranging appointments, giving presentations, negotiating, closing and then transferring new accounts to account management teams
- Identified customer's needs and utilized solution-based selling techniques to fully demonstrate the value of Sprint wireless products and services, and conducted quarterly Executive Briefings
- Led all efforts to negotiate contracts with customers as well as identify and close contract renewal opportunities
- Coordinated national projects utilizing sales arms throughout the country, data engineers, sales operations and account liaisons
- Fully utilized all sales force automation, funnel management and prospecting tools
- Continuously updated knowledge of wireless products, services, industry trends and the competitive dynamics of the telecommunications industry
Resources Management Specialist
Nextel Communications
01.1998 - 01.2000
- Responsible for statistical analysis, act as source of ACD statistical reporting, insure staffing levels and even call distribution, schedules and administered, analyze intra-day impact that effect call center objectives
Customer Care Representative
Nextel Communications
01.1997 - 01.1998
- Assisted Sprint customers with issues relating to their cellular phone service, and provided the highest quality of care to insure customer satisfaction
- Duties including aiding customer to resolve issues relating to billing inquiries, account discrepancies, and technical support
Education
B.S. - Psychology
University of Southern Mississippi
Hattiesburg, MSSkills
- Project Management
- Account Management
- Business Development
- Competitive/Strategic Planning
- Channel Development
- Contract Negotiation
- Marketing Campaign Design
- Business Partner Strategic Alliances
- Salesforce
- Customer engagement
- Relationship building and management
- Business growth strategies
Pcskills
- MS Outlook
- Word
- Access
- Publisher
- Excel
- PowerPoint
- FrontPage
- Adobe Acrobat
- Adobe Photoshop
- ACT
- Goldmine
- Sales Logix
- Lotus Notes
- Sugar Sales CRM
- Salesforce.com
- Siebel
- SAP
- Cognos
Willingness
True, True
Traininganddevelopment
- Miller Heiman: Strategic Selling
- Dale Carnegie: Train-the-Trainer
- Bosworth: Solution Selling
- Best/SPI: Solution Selling
- Pancero: Corporate Selling
- Rackham: SPIN Selling
- Franklin: Time Management
- Karrass: Negotiation Skills
Timeline
Client Relationship Manager
Spectrum Community Solutions
01.2021 - Current
Traffic Specialist I
Spectrum Reach Media
01.2018 - 01.2021
Senior Support Specialist
Pinnacle
01.2016 - 01.2018
Marketing Manager
Sprint/T-Mobile Corporation
01.2007 - 01.2016
Business Development Manager
Sprint Corporation
01.2000 - 01.2007
Resources Management Specialist
Nextel Communications
01.1998 - 01.2000
Customer Care Representative
Nextel Communications
01.1997 - 01.1998
B.S. - Psychology
University of Southern Mississippi
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