Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rodney Footman

Rodney Footman

Cowpens,SC

Summary

Customer service specialist with over years of experience resolving account and service issues for clients. Solid team player with an outgoing, upbeat demeanor and a track record of building rapport with clients. Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Hardworking Material Handler years of experience working closely with other staff and leaders to move goods efficiently. Alert when transporting heavy loads hazardous materials. Team-player quick to communicate issues and work with others to resolve.

Overview

16
16
years of professional experience

Work History

Material Handler

TTI Floor Care
Greer, SC
08.2023 - Current
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Used scanners to track parcel information, condition or receipt.
  • Loaded completed orders on pallets according to delivery numbers.
  • Checked cargo before transportation and determined if items adhered to proper regulation standards.
  • Checked incoming deliveries for quality and quantity to promptly identify damage or issues pertaining to orders.
  • Organized warehouse shelves, racks, and bins for proper storage of materials.
  • Operated forklift in a safe manner to move large shipments within the facility.

Administrative Assistant

Mt. Zion Global
Greer, SC
01.2020 - Current
  • Answered phone calls and emails to provide information, resulting in effective business correspondence
  • Provided secretarial and office management support while building cooperative working relationships
  • Inventoried and ordered supplies for office
  • Coordinated appointments, meetings and conferences
  • Responded effectively to sensitive inquiries or complaints
  • Maintained accurate department and customer records
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
  • Developed administrative processes to achieve organizational objectives and improve office efficiency
  • Prepared and prioritized calendars and correspondence
  • Organized both physical and digital files and updated reports to coordinate project materials
  • Directed customer communication to appropriate department personnel
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies
  • Coordinated travel arrangements and completed expense reports for travel reimbursement
  • Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.

Inbound Sales Representative

Spectrum Communications
Simpsonville, South Carolina
03.2019 - 02.2022
  • Customers were educated on billing, payment processing, and customer service policies and procedures
  • Helped drive high customer retention by providing accurate information about promotions, customer programs, and products
  • Followed up with customers about resolved issues and completed to maintain high standards of customer service
  • Provided a high level of service to clients in order to maintain and expand business relationships in the future
  • Was in charge of conducting market research in order to identify branding opportunities, solidify strategies, and maintain a loyal customer base
  • Exceeded sales goals and market competition through effective negotiation of product and material pricing, freight and delivery rates, and employee payment terms.

Airport Ramp Agent

DGS/UNIFI
Greer, SC
03.2019 - 05.2021
  • Maximized space utilization when loading cargo and baggage into aircraft compartments
  • Had an excellent attendance record and was always on time for work
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
  • Ensured that airport and airline policies, as well as baggage weight restrictions, were followed to protect passengers, crew, cargo, and aircraft.

Material Handler

BMW
Greer, SC
01.2017 - 01.2019
  • Was in charge of warehouse improvement initiatives in order to improve operational efficiency
  • Was responsible for maintaining accurate stock records and schedules
  • Picked products for specific routes according to pick sheets
  • Estimated weights, heights, and centers of balance to make precise placements
  • Was in charge of receiving incoming stock and delivering it to designated locations
  • Helped with warehouse shipments and inventory management.

Production Worker

Ingery Automotive
SC
01.2014 - 01.2017
  • Set up and machines after carefully reviewing the job specifications
  • Kept track of production data in daily system logs and met with management to discuss non-conformance issues
  • Conducted quality inspections of finished products and made minor repairs to meet project expectations
  • Used hand trucks, forklifts, and scissor lifts to complete tasks and transport items
  • Calibrated machines to ensure that required productivity levels and quality standards were met
  • Organized work to meet demanding production goals with a success rate
  • Trained
  • Examined finished products to ensure that they met quality standards and were within production tolerances
  • Checked finished products for quality and compliance with customer requirements
  • Volunteered to work extra shifts during busy times to keep projects on track and meet tight deadlines
  • Volunteered to work extra shifts during busy times to keep projects on track and meet tight deadlines.

Lead Operator

Mergon Corporation
SC
01.2008 - 12.2013
  • Evaluated and improved programs to strengthen operations and achieve Result
  • Encouraged team members to work together to achieve profit and performance objectives
  • Cleaned the tools before and after each shift
  • Was the driving force behind the implementation of improved training initiatives for all levels of the organization
  • Assigned tasks to team members based on their strengths and experience, resulting in increased productivity and workflow within Timeframe
  • Kept plant areas clean and ready for inspections to maintain high audit and compliance scores
  • Observed equipment in operation, system activities, and control readouts on a continuous basis
  • Regular cleaning, lubrication, and basic maintenance extended the life of the equipment and ensured consistent performance
  • Properly set up machines at the start of each shift to ensure proper operation
  • Trained, coached, and mentored staff to ensure that the new program was implemented smoothly.

Youth Director

New Destined Outreach
Anderson, SC
01.2016 - 11.2018
  • As a youth director, my responsibilities involved overseeing and managing all aspects of youth programs and activities. This included planning and executing engaging and educational events, coordinating youth group meetings and gatherings, recruiting and training volunteers, and providing guidance and mentorship to young individuals. I was responsible for creating a safe and inclusive environment where young people could explore their faith, develop their leadership skills, and build meaningful relationships with their peers and mentors. I also collaborated with other church staff and leaders to integrate youth ministry into the overall church vision and mission.

Youth Pastor

Mt. Zion Global
Greer, SC
11.2018 - 01.2020
  • As a youth pastor, my responsibilities included guiding and mentoring young individuals in their spiritual journey, organizing and leading youth group activities and events, delivering impactful sermons and teachings, providing counseling and support to youth and their families, and building strong relationships with the community. I also facilitated volunteer opportunities and encouraged youth to engage in community service. I fostered a safe and inclusive environment where young people could grow in their faith and develop their leadership skills.

Men Ministry Leader

Mt. Zion Global
Greer, SC
01.2020 - Current

• Leads' a dynamic men’s ministry, fostering an inclusive and supportive environment for personal and spiritual growth.
• Established open communication channels, addressing diverse needs within the community.
• Implemented mentorship programs, guiding individuals in their personal and faith journeys.
• Organized and facilitated engaging activities, promoting a sense of community and camaraderie.
• Facilitated discussions on relevant topics to enhance personal and spiritual development.

Education

Westside High School

Some College (No Degree) -

Higher Ground Bible College

Skills

  • Product and service sales
  • Highly competitive
  • Customer rapport
  • Strategic sales knowledge
  • Pricing
  • Research
  • Manufacturing
  • Logistics
  • Forklift (5 years)
  • Languages
  • American Sign Language - Fluent
  • Certifications and Licenses
  • WIN Certfied
  • Customer Service
  • Strategic Planning
  • Multi-Line Telephone Systems
  • Document Control
  • Calendaring
  • New Business Development
  • Workflow Planning
  • Staff Motivation
  • Filing
  • Appointment Scheduling
  • Meeting Arrangements
  • Negotiation
  • Training and Development
  • Patient Scheduling
  • Office Management
  • Dedicated Team Player
  • Computer Proficiency
  • Grammar
  • Schedule Management
  • Time and Labor Control
  • Performance Improvement
  • Professional and Polished Presentation
  • Computer Skills
  • Social Media and Promotions
  • Business Correspondence
  • Administrative Support
  • Highly Organized
  • Coordination
  • Prioritization
  • Business Administration
  • Microsoft Excel
  • Critical Thinking
  • Sensitive Material Handling
  • Scheduling
  • Training and Coaching
  • Customer Relations

Timeline

Material Handler

TTI Floor Care
08.2023 - Current

Men Ministry Leader

Mt. Zion Global
01.2020 - Current

Administrative Assistant

Mt. Zion Global
01.2020 - Current

Inbound Sales Representative

Spectrum Communications
03.2019 - 02.2022

Airport Ramp Agent

DGS/UNIFI
03.2019 - 05.2021

Youth Pastor

Mt. Zion Global
11.2018 - 01.2020

Material Handler

BMW
01.2017 - 01.2019

Youth Director

New Destined Outreach
01.2016 - 11.2018

Production Worker

Ingery Automotive
01.2014 - 01.2017

Lead Operator

Mergon Corporation
01.2008 - 12.2013

Westside High School

Some College (No Degree) -

Higher Ground Bible College
Rodney Footman