Rodney Forbes
Commerce City,CO
Summary
Proven expertise in troubleshooting and repair, honed over 40 years with companies like Canon Business Solutions, enhances system performance and client satisfaction. Skilled in both electrical engineering and client relationship building, I've significantly improved operational efficiency and fostered long-term customer loyalty. Hands-on experience and strategic approach to preventive maintenance ensure optimal equipment functionality and performance. Energetic Field Service Engineer with 40-year background performing electro-mechanical repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting complex/common problems and providing efficient, courteous and professional repair services. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
41
41
years of professional experience
Work History
Senior Field Service Engineer
All Copy Products
03.2011 - Current
- Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
- Operated hand tools and power equipment according to company safety procedures.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Discussed and recommended service options with customers and explained costs involved.
- Demonstrated strong problem-solving abilities by quickly diagnosing and resolving complex technical issues in high-pressure situations.
- Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Scheduled service calls according to customer location and urgency of need.
- Updated and maintained assigned machines per manufacturer specifications.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Managed inventory of spare parts, ensuring availability of components for efficient repair operations while minimizing costs.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
Senior Field Service Engineer
Canon Business Solutions
07.2003 - 01.2011
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Scheduled service calls according to customer location and urgency of need.
- Maintained tools and equipment, parts inventory, and library of machine manuals.
- Updated and maintained assigned machines per manufacturer specifications.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Identified problems and potential risks, coordinating appropriate corrective action.
- Managed inventory of spare parts, ensuring availability of components for efficient repair operations while minimizing costs.
- Tested equipment performance and demonstrated operation and servicing best practices.
Field Service Technician
Parkers Copier Service
06.1998 - 09.2001
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
Substitute Teacher/ Technology Teacher/Extended Day Teacher
Aneth Community School, Bureau Of Indian Affairs
09.1998 - 05.2001
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Spent 3 months as a 4th grade teacher with all the responsibilities of a permanent full time teacher.
- Taught Technology classes to 2nd-6th grade students.
- Repaired printers, computers, televisions, VCRs and networked printers and peripheral equipment for teacher's workstations.
- Planned and implemented after school activities for residential students. Offered three different programs: electronics, physics of flight, and crafts and games. highlights included building gliders, building and launching rockets, building short wave and AM/ FM radios.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Electrician Technician
Woodworkers Of Denver
12.1992 - 03.1998
- Installed, tested and modified circuit breakers, controls, fuses, lights and motors.
- Fixed wiring and circuit systems to correct performance issues and safety concerns.
- Adapted quickly to changing project scopes or requirements while maintaining high-quality work standards under tight deadlines.
- Worked collaboratively with clients, team members, implementation consultants and resources across company to achieve desired results.
- Performed electrical system installation of conduit, wire, power distribution and motor controls.
- Acquired expertise in multiple tools such as multimeters, ammeters, cable testers leading to precise diagnosis of problems related to electrical systems.
- Reduced downtime by troubleshooting, diagnosing, and repairing industrial electrical systems in a timely manner.
- Assisted in the development of detailed equipment maintenance schedules that aligned with production timelines and resource availability.
- Assisted in the design of new electrical systems that complied with local building codes while also meeting operational requirements for specific industrial applications.
- Contributed to successful project completion by reading blueprints, schematics, and wiring diagrams to determine proper installation methods.
Field Service Technician/Back-up Delivery Drive/Warehouse Worker
Farmer Brothers Coffee (Custom Coffee Plan)
03.1985 - 11.1992
- Loaded, unloaded, and moved material to and from storage and production areas.
- Cleaned and straightened work areas to maximize productivity and safety.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Organized inventory systematically for easy access.
- Developed innovative solutions for complex problems, leading to increased operational effectiveness.
- Mentored new hires, providing comprehensive training that resulted in faster skill acquisition and higher job performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated forklift to unload equipment and supplies from delivery trucks and move equipment and supplies in warehouse
Tennis Instructor/Field and Gym Supervisor/Sports Official
City Of Aurora Parks And Recreation
09.1985 - 06.1988
- Collaborated with coaching staff to develop comprehensive training programs for competitive players.
- Explained and demonstrated basic tennis techniques to students.
- Volunteered to coach disadvantaged inner-city youth in basics of tennis.
- Established strong relationships with clients, resulting in increased referrals and client base growth.
- Raised awareness about the importance of sportsmanship, emphasizing fair play during lessons and competition situations.
- Improved student performance by implementing tailored tennis instruction techniques for various skill levels.
- Officiated youth and adult sports
- Maintained a safe playing environment by enforcing safety guidelines during all instructional sessions effectively.
Manager/Electronics Technician
Showbiz Pizza Place (Burlingame And Associates)
04.1984 - 01.1985
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Utilized advanced diagnostic tools for accurate identification of system faults, minimizing repair times significantly.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Delivered high-quality results under pressure by managing multiple simultaneous projects with tight deadlines efficiently.
- Improved team collaboration by training junior technicians on proper diagnostic and repair techniques.
- Optimized equipment functionality with regular preventative maintenance tasks.
- Bolstered overall productivity levels within the team through effective delegation of tasks according to individual strengths.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Reduced repair time for complex issues by implementing effective troubleshooting techniques.
- Maintained high-quality standards by conducting thorough testing procedures following each repair job.
- Performed root cause analysis on non-functional devices to identify underlying issues before initiating repair procedures.
- Supervised a crew of 26 employees.
- Hired and trained technical staff.
- Responsible for procurement of technical parts and supplies while maintaining budget.
- Trouble shot to component level.
Assistant Electronic Technician/Assistant Manager
Showbiz Pizza Place (Burlingame And Associates)
07.1983 - 04.1984
- Improved customer satisfaction by providing timely and accurate solutions to technical issues.
- Gained recognition for excellent troubleshooting skills, often called upon to resolve complex issues and restore systems to optimal functionality.
- Recognized for outstanding problem-solving skills, resolving complex technical issues efficiently and effectively.
- Mentored new hires on company protocols, fostering a positive work environment conducive to skill development and growth opportunities.
- Enhanced system performance by troubleshooting and repairing electronic equipment.
- Promoted to Electronic Technician/Manager.
- Supervised a staff of eight employees.
- Repaired and maintained video games, monitors, computers, appliances, and the computer-pneumatic controlled robotic characters.
- Troubleshot repairs to component level, greatly reducing repair costs.
Education
No Degree - Elementary Education With An ESL Endorsement
Pueblo Community College
Pueblo, COAssociate of Science - Electronics Technology
Institute of Professional Technology
Sacramento, CA02.1984
Skills
- Remote Support
- Client Relationship Building
- Customer Support
- Network configuration
- Hardware Installation
- Software Diagnostics
- Performance Optimization
- Mechanical Engineering
- Electrical Engineering
- On-site Training
- Troubleshooting and repair
- Customer Service
- Equipment installation and repair
- On-Site Support
- Software Installation
- Mechanical Troubleshooting
- Customer Management
- Preventive Maintenance
- Inventory Management
- Equipment testing
- Calibration
- Equipment Installation
- Schematic reading
- Technical Support
- System diagnostics
- Diagnostics and troubleshooting
Timeline
Senior Field Service Engineer
All Copy Products
03.2011 - Current
Senior Field Service Engineer
Canon Business Solutions
07.2003 - 01.2011
Substitute Teacher/ Technology Teacher/Extended Day Teacher
Aneth Community School, Bureau Of Indian Affairs
09.1998 - 05.2001
Field Service Technician
Parkers Copier Service
06.1998 - 09.2001
Electrician Technician
Woodworkers Of Denver
12.1992 - 03.1998
Tennis Instructor/Field and Gym Supervisor/Sports Official
City Of Aurora Parks And Recreation
09.1985 - 06.1988
Field Service Technician/Back-up Delivery Drive/Warehouse Worker
Farmer Brothers Coffee (Custom Coffee Plan)
03.1985 - 11.1992
Manager/Electronics Technician
Showbiz Pizza Place (Burlingame And Associates)
04.1984 - 01.1985
Assistant Electronic Technician/Assistant Manager
Showbiz Pizza Place (Burlingame And Associates)
07.1983 - 04.1984
No Degree - Elementary Education With An ESL Endorsement
Pueblo Community College
Associate of Science - Electronics Technology
Institute of Professional Technology
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