Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Rodney Franklin

Operations
Los Angeles,CA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.


Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Manager of Operations

Home Depot Inc
La Mirada, CA
12.2018 - Current
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Prepared annual budgets with controls to prevent overages.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Formulated processes to reduce downtime and financial loss.
  • Advanced productivity KPIs to achieve key business goals and objectives.

Merchandising Manager

Home Depot Inc
Hawthorne, CA
02.2015 - 07.2017
  • Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
  • Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
  • Serviced accounts using prospecting, product marketing and merchandising techniques to enhance product awareness.
  • Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
  • Maintained point of sale (POS) system by inputting accurate inventory information.
  • Established monthly goals and communicated performance expectations during team meetings to optimize sales.
  • Analyzed trends and conducted research to determine seasonal merchandise direction.
  • Created sales cycle plan to develop and service accounts through product marketing, prospecting, promotion and merchandising for proper product visibility.

Assistant Store Manager

Home Depot Inc
Gardena, CA
01.2013 - 01.2015
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Directed promotion and brand loyalty efforts to build direct relationships with customers.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Performed statistical analyses to gather data for operational and forecast team needs.

Pro Contractor Specialist

Home Depot Inc
Torrance, CA
01.2011 - 01.2013
  • Maximized cost savings by assessing subcontractor bids before completing contract agreements.
  • Managed talented teams of electricians, carpenters, plumbers and other craftsmen on commercial and residential projects.
  • Reviewed contractor invoices, approving payments on acceptable work.
  • Implemented changes requested by designers, owners or inspectors to conform to specifications or updated demands.
  • Reduced costs by [Number]% by carefully managing resources.
  • Monitored customer industry trends to determine best approaches and solutions.

Education

Associate of Applied Science - Financial Services Marketing Operations

Loyola Marymount University
Los Angeles, CA
09.1986 - 05.1990

Skills

Supply chain distribution

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Affiliations

  • APICS – Association for Supply Chain Management
  • CSCP - Certified Supply Chain Professional

Timeline

Manager of Operations

Home Depot Inc
12.2018 - Current

Merchandising Manager

Home Depot Inc
02.2015 - 07.2017

Assistant Store Manager

Home Depot Inc
01.2013 - 01.2015

Pro Contractor Specialist

Home Depot Inc
01.2011 - 01.2013

Associate of Applied Science - Financial Services Marketing Operations

Loyola Marymount University
09.1986 - 05.1990

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Rodney FranklinOperations