Rodney Frey
Jefferson City,MO
Summary
Dynamic owner/operator with over 30 years in customer relations and small business operations. Proven expertise in strategic planning, team leadership, and process optimization, driving efficiency and enhancing customer satisfaction.
Overview
47
47
years of professional experience
Work History
Owner/Operator Of Freyco General Contracting
Freyco
Chamois, Mo.
06.1993 - 01.2025
- Directed daily operations, ensuring seamless workflow and high-quality service delivery.
- Developed and implemented strategic business plans to enhance market presence and profitability.
- Mentored staff, fostering skills development and improving team performance across all operational areas.
- Streamlined processes, resulting in increased efficiency and reduced operational costs.
- Cultivated strong relationships with clients, enhancing customer satisfaction and retention rates.
- Oversaw financial management, including budgeting, forecasting, and expense control initiatives.
- Managed day-to-day business operations.
Assistant Director Of Claims
Missouri Farm Bureau
Jefferson City, Mo
08.2000 - 02.2010
- Led strategic initiatives to enhance member engagement and satisfaction.
- Developed policies to support agricultural sustainability and economic growth.
- Collaborated with stakeholders to advocate for farmers' interests and resources.
- Oversaw budget allocation adjustments to align with organizational priorities.
Medical Claims Supervisor
Shelter Mutual Insurance Companies
Springfield, MO
05.1978 - 08.2000
- Oversaw daily operations of medical claims processing team, ensuring compliance with industry standards.
- Developed and implemented training programs to enhance team performance and knowledge retention.
- Analyzed claim discrepancies, facilitating resolutions and improving overall accuracy rates.
- Collaborated with cross-functional teams to streamline claims workflows and enhance service delivery.
- Mentored staff on best practices in claims management, fostering a culture of continuous improvement.
- Evaluated performance metrics to identify trends and drive strategic enhancements in claims processing efficiency.
- Led initiatives that reduced claim turnaround times through process optimization and technology integration.
Education
Bachelor of Science - Science
Missouri State University
Springfield, MO07-1976
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Accomplishments
- Supervised team of 62 staff members.
- Collaborated with team of 7 in the development of {p;icy re-writes.
- Achieved higher claims handling standards by completing hiring and training with accuracy and efficiency.
- Documented and resolved claims handling practices which led to more efficiency and higher standards.
Timeline
Assistant Director Of Claims
Missouri Farm Bureau
08.2000 - 02.2010
Owner/Operator Of Freyco General Contracting
Freyco
06.1993 - 01.2025
Medical Claims Supervisor
Shelter Mutual Insurance Companies
05.1978 - 08.2000
Bachelor of Science - Science
Missouri State University
Awarded Excellence In Claims Handling while at Shelter
I was chosen from a goup of over 350 claims representatives. This was the highest award given..