RODNEY J. GOLDEN
Oklahoma City
Summary
Innovative professional with 20+ years of progressive experience within the sales industry/Insurance Industry with the skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations. Quick study, with an ability to easily grasp and put into application new ideas, concepts, and technologies. Dedicated, innovative and self-motivated team player. Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments.
Overview
16
16
years of professional experience
Work History
Insurance Adjuster FNOL
TTEC
01.2023 - Current
- Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Expedited claim resolution by coordinating with repair professionals to obtain accurate estimates for damages and repairs needed.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Currently hold adjuster and producer license for the state of Oklahoma.
Remarketing Representative
Hertz Corporation
01.2012 - 04.2022
- Responsible for fleet deletion by directly selling to dealers, auctions, wholesalers, and auto brokers across the country to meet their inventory needs
- Prospected, cultivated, and maintained business relationships
- Worked in conjunction with fleet analyst to determine excess inventory for proficient target marketing
- Negotiated the best sales price to maximize profit, finalized sales transactions, responsible for related administrative work
- Single point of contact for all sales inquiries, arbitration, title issues, and logistics
- Set up various floor plans for clients to streamline their buying process
- Communicated with all levels of our organization as well as that of my clients to overcome objectives and solve issues in a timely manner
- Exceeded all metrics that were constantly changing due to corporate objectives
Fleet Accounting Processor
Hertz Corporation
01.2012 - 01.2020
- Responsible for processing Hertz and Dollar Thrifty remarketing fleet sales by applying cash to the correct accounts and completing arbitration/refund requests
- Also responsible for assisting our cash allocations team through extensive research to provide necessary documentation in a timely fashion
- Perform account reconciliations and research to aggregate our backlog of funds, directly working with the Hertz and DTG financial institutions as well as the banks and flooring companies of our clients
- Drive continuous processes and procedural improvements to our cash application software
- Responsible for beta testing and training on the software changes within our cash application programs
- Worked directly with remarketing sales representatives daily, assisting them with new and aged sales to ensure excellent relationships and retention with their buyers
- Responsible for weekly training sessions with our sales representatives regarding our funding and refund processes to maintain a consistent workflow
Express Rent Sales Representative
Hertz Corporation
01.2012 - 01.2020
- Maximized our company margin by up-selling customers to higher priced services and ancillary products to accomplish individual and team goals
- Acquired extensive knowledge of the Hertz fleet during this process
- Completed rental contracts and rental returns while maintaining the ability to protect company assets with adherence to company policies and procedures
- Ensured a positive customer experience with the effective management of the rental process
Customer Service Representative
AT&T Mobility
01.2009 - 01.2010
- Handled customer inquiries, complaints, billing questions and payment extension/service requests
- Interface daily with internal partners in accounting, field services, new business, and operations
- Managed a highvolume workload within a deadlinedriven environment
- Consistently met performance benchmarks in all areas (speed, accuracy, volume)
- Became the lead 'goto' person for new reps and particularly challenging calls as one of the company's primary mentors/trainers of both new and established employees
- Resolved customer issues with their cellular devices using various troubleshooting techniques and programs specifically designed by AT&T
- Made payment arrangements and accepted payments by phone providing the best customer experience possible
Education
OKLAHOMA STATE UNIVERSITY
OKLAHOMA CITY, OK01.2011
Skills
- Policy interpretation
- Strong salesmanship
- Google ads expertise
- Bank reconciliation
Licensed Insurance Adjuster/Producer
Adjuster license obtained in 2023.
Producer license obtained in 2025.
Timeline
Insurance Adjuster FNOL
TTEC
01.2023 - Current
Remarketing Representative
Hertz Corporation
01.2012 - 04.2022
Fleet Accounting Processor
Hertz Corporation
01.2012 - 01.2020
Express Rent Sales Representative
Hertz Corporation
01.2012 - 01.2020
Customer Service Representative
AT&T Mobility
01.2009 - 01.2010
OKLAHOMA STATE UNIVERSITY
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