Summary
Overview
Work History
Education
Skills
Certification
Phone
Affiliations
Timeline
Generic
RODNEY G. PENNY

RODNEY G. PENNY

San Antonio,TX

Summary

Dynamic IT Asset Management and ITSM professional with extensive experience at Novant Health, driving successful CMDB processes and governance. Proven expertise in software license management and stakeholder engagement, achieving over $6 million in cost savings. Adept at technical advising and business process consulting, ensuring compliance and operational excellence.

Overview

36
36
years of professional experience
1
1
Certification

Work History

ServiceNow Professional Services Engagements/Projects

Mastech Digital
San Antonio, TX
07.2024 - Current
  • IT Asset Management implementation and operations (HAM and SAM).
  • Sr. BPC and Sr. TC implementation of SAM and HAM Professional (SACM processes).
  • Implementation of IT asset management practices (to include CMDB) – lifecycle processes and procedures consulting for both hardware and software, and configuration management.
  • Technical and architectural advising on implementation and process configuration.
  • Software license management (end user & data center)
  • Creation of a standard operating/administrative guide to enable customer adoption of ITAM standards-based principles, activities, and practices.
  • ITOM/ITSM - Configuration Management and Discovery.
  • Technical and process consulting on CMDB/CSDM governance, and ITOM visibility and compliance.
  • Technical advising on implementation, process configuration, and ITOM visibility.

ITAM/ITOM/ITSM Business Process Consultant

CDW, LLC
08.2022 - 07.2024
  • ITOM / ITSM - Configuration Management and Discovery.
  • ITOM Visibility implementation and operations (Discovery & Service Graph Connectors).
  • Business process and technical consultant for CMDB/CSDM implementation.
  • BPC Implementation of HAM Professional (along with process development consulting).
  • BPC implementation of SAM Professional (along with software license management consulting).
  • BPC Implementation of ITSM (INC, PRB, CHG, SC).
  • IT Asset Management (SACM)
  • Implementation of IT asset management practices: lifecycle processes and procedures consulting for both hardware and software.
  • Consulting on IT asset governance and compliance.
  • Technical advising on implementation and process configuration.
  • Asset management application configuration and customization to move customers to best-practice solutions that fit specific, company-centric needs.
  • Software license management (end user & data center)
  • Creation of standard operating and administrative guides to enable customer adoption of ITAM standards-based principles, activities, and practices.

ITAM/ITOM Business Process Consultant

Contender Solutions
Tampa, FL
09.2020 - 07.2022
  • ITOM / ITSM - Configuration Management and Discovery.
  • Business process consultant for CMDB/CSDM framework, and ITSM implementation.
  • Business process consultant for IT Asset Management and SACM (CMDB/HAM).
  • Consulting on IT asset governance and compliance
  • Asset management application configuration and customization to move customers to best-practice solutions that fit specific, company-centric needs.
  • Creation of the ITAM process workflow guide.
  • Software license management (end user & data center)
  • Creation of a standard operating/administrative guide to enable customer adoption of ITAM standards-based principles, activities, and practices.

CMDB Process Manager (SME) and ITIL-SACM professional (ITSM)

Novant Health, Inc.
Charlotte, NC
09.2016 - 01.2020
  • Responsible for the entire lifecycle management of IT assets, including while operational, and for advising Novant Health IT and business leaders on the policies, processes, and solutions that drive ITSM, CMDB, and ITAM functions.
  • Accomplishments:
  • Service management integration with cybersecurity efforts produced end-to-end processes that delivered CMDB processes for tracking IT assets and CMDB inventory.
  • Established the CM & HAM/SAM process areas following the NIST Cybersecurity Framework and ITSM/ITIL principles, resulting in trusted ITOM/ITAM processes and an operationalized CMDB, giving IT leaders confidence for IT decision-making.
  • Assisting the ITSM manager to improve and align the corporate IT department to enable both ITSM and ITAM processes into an efficient and cohesive end-to-end service asset, and IT asset management lifecycle processes.
  • Created processes that supported activities that introduced new applications/systems and the decommissioning of applications/systems.
  • Regional Healthcare Provider

Software Asset Manager and ITIL professional (ITSM)

Health Care Service Corp (HSCS)
08.2013 - 07.2015
  • Company Overview: 5-state Health Insurer – Blue Cross & Blue Shield of IL, TX, MT, OK, NM
  • Accomplishments:
  • Implemented software monitoring automation and processes to track installations of software.
  • Provided oversight into the management of software licenses for IBM, Microsoft, Adobe and other software publishers.
  • Responsible for cost savings of over $6 million dollars by maintaining publisher compliance.
  • 5-state Health Insurer – Blue Cross & Blue Shield of IL, TX, MT, OK, NM

Software Asset Manager and ITIL professional (ITSM)

US Army
01.1990 - 01.2013
  • My last assignment entailed management of command-wide software licenses (COCOM).
  • Responsible for the enterprise-wide management of software licenses.
  • Responsible for 2011 to 2013:
  • The management of software licenses for a major COCOM (STRATCOM).
  • Software contract negotiations (Oracle, Microsoft and Adobe).

Education

Graduate Certificate - Negotiation and Dispute Resolution

Creighton University
Omaha
01.2015

M.A. - Homeland Security

America Military University
Chantilly, VA
01.2011

B.A. - Spanish

Brigham Young University
Provo, UT
01.1990

Skills

  • IT asset and configuration management
  • Software license governance
  • Technical advising and writing
  • Business process consulting
  • Stakeholder engagement and compliance
  • Data analysis and problem solving
  • Effective communication
  • Change management strategies
  • Critical thinking techniques
  • Analytical thinking

Certification

Certified Systems Administrator, HAM Professional Implementation, SAM Professional Implementation, CMDB/CDSM Configuration Foundations, CMDB Health, Performance Analytics, Integration Hub, Flow Designer, Data Foundations (CIS-Data Foundations – pending certification exam), Enterprise Asset Management (EAM), Field Services Management, ITSM Professional Implementation, Discovery (CIS-Discovery – pending certification exam), Service Mapping, Event Management, Service Graph Connectors, Automated Testing Framework (ATF), ITIL Foundations v4

Phone

cell, 4026185304

Affiliations

  • Urban gardening
  • Home improvement

Timeline

ServiceNow Professional Services Engagements/Projects

Mastech Digital
07.2024 - Current

ITAM/ITOM/ITSM Business Process Consultant

CDW, LLC
08.2022 - 07.2024

ITAM/ITOM Business Process Consultant

Contender Solutions
09.2020 - 07.2022

CMDB Process Manager (SME) and ITIL-SACM professional (ITSM)

Novant Health, Inc.
09.2016 - 01.2020

Software Asset Manager and ITIL professional (ITSM)

Health Care Service Corp (HSCS)
08.2013 - 07.2015

Software Asset Manager and ITIL professional (ITSM)

US Army
01.1990 - 01.2013

Graduate Certificate - Negotiation and Dispute Resolution

Creighton University

M.A. - Homeland Security

America Military University

B.A. - Spanish

Brigham Young University

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