Results-oriented Chief of Staff supporting organization's culture, structure and challenges to generate improvements in functioning, procedures and planning. Working knowledge of supporting pipelines to sustain growth. Commitment and understanding of equal opportunities with diverse and multicultural environments.
Overview
38
38
years of professional experience
Work History
Chief of Staff
Federal Emergency Management Agency
Atlanta
01.2019 - Current
Analyzes programs, ensuring policy implementation, and recommends modifications
Develops guidelines for program evaluation and reviews legislative, regulatory, or administrative remedies for policy deficiencies
Initiates, interprets, and implements policies, regulations, and reports
Recommends modifications based on exercise evaluations and changing needs, contributing to national policy improvements
Plans and coordinates resources for effective office operations
Monitors and evaluates work performed by external experts under contractual agreements, serving as a contracting officer's technical representative
Represents the Regional Administrator in staff relationships with FEMA National Office key personnel, participating in special projects and task force assignments
Co-Chairs the Emergency Preparedness, Employee Safety, and Security Council for the Atlanta Federal Executive Board
Identifies and analyzes agency standards, regulations, or policies, suggesting improvements and making recommendations to leadership
Coordinates speaking points and visual presentations for high-level meetings
Keeps the Regional Administrator informed of new initiatives and policy changes, reviews and evaluates policies, and recommends program objectives and improvements
Manages staff issues, ensuring timely resolution, and coordinates budgets to provide effective guidance on fund allocation
Oversees meetings for the Office of the Regional Administrator and ensures consistent presentation of the organization to stakeholders
Assists with personnel processing systems, including financial and human resource systems
Serves as a primary liaison between the Region and the Office of Policy and Programs, providing effective communication between Headquarters and the Regional Office
Acts as a buffer between staff and senior executives, resolving problems and mediating disputes
Liaises on serious Human Resources matters and serves in the conceptualization, development, and implementation of policies, plans, and programs
Supervises programmatic and technical staff, providing leadership for untried and extensive development programs
Coordinates and integrates policies, guidelines, procedures, and activities to ensure the efficient operation of the Region
Team Lead Resolution Strategist
Centers for Disease Control and Prevention
Atlanta
01.2017 - 01.2019
Conducted comprehensive training for managers and supervisors on risk avoidance measures, emphasizing full cooperation with the EEO process and the creation of a discrimination-free workplace
Provided guidance on effective managerial, communication, and interpersonal strategies in diverse workplaces
Offered sound advice to managers on religious and disability accommodations, ensuring compliance with the law and preventing undue hardships
Assisted in identifying and removing barriers to maintain a discrimination-free workplace
Informed managers and supervisors of the agency's anti-harassment policy, addressing claims before they reach the EEO process and ensuring compliance with settlement agreements and orders from relevant authorities
Improved efficiency and productivity by assigning and reviewing the work of subordinate employees, ensuring adherence to pre-established instructions
Analyzed trends, alerted management to developing problems, and generated metric-based reports
Developed policy recommendations based on patterns revealed by metrics
Administered the EEO discrimination complaint process, managing intake, processing informal and formal complaints, and making acceptance and dismissal decisions
Prepared written correspondence on EEO compliance requirements and rights
Ensured timely and legally sufficient EEO investigations, promptly providing collected documents to EEO investigators
Led interdisciplinary team discussions, applying mastery of EEO laws and regulations to address organizational factors impacting the organization
Advised the team on problem-solving methods, work practices, procedures, and viable solutions
Monitored and reported on work progress, reviewed completed work, and assessed adherence to instructions
Supported the strategic plan, mission, vision, and values, communicating them to the team for business optimization
Managed the most challenging EEO cases, resulting in the resolution of 68% of cases
Provided Civil Treatment for Leaders (CTL) training to empower agency leaders with skills and insights for positive business results and employee engagement
Fostered relationships based on trust, provided growth opportunities, and resolved counterproductive behaviors
Maintained record-keeping and case-control systems, ensuring appropriate documentation of actions on inquiries and complaints to prevent PII breaches
Equal Employment Opportunity Specialist
Federal Emergency Management Agency
Atlanta
01.2007 - 01.2017
Demonstrated extensive expertise in federal sector HR, Executive Orders, Collective Bargaining, Telework, Administrative Grievance, and EEO laws, including 29 CFR 1614, Management Directive 110, and MD 715
Advised Regional Administrators, Division Directors, and middle-level managers on proactive measures to prevent unlawful discrimination and ensure compliance with legal mandates
Led a team of 12 Collateral Duty Counselors, 5 EEO Specialists, and 39 Equal Rights Advisors as a Team Lead to achieve EEO Office objectives
Analyzed staffing requirements as the Acting Cadre Coordinator, strategically assigning Equal Rights Advisors to maximize skills and resolve conflicts positively
Initiated, sponsored, and implemented innovative solutions, fostering successful change management at the individual and organizational level
Stayed abreast of changes in public policy, legislation, and laws related to HR, EEO Compliance, and Diversity Programs
Revamped the Reasonable Accommodation process as the RA Coordinator, reducing processing times from 6 months to 14 days and decreasing EEO complaints
Applied best practices to develop a results-oriented EEO Program and maintained networks with customers and key partners
Advised on the resolution and adjudication of complaints, recommending solutions for complex systemic equal employment issues
Drafted policy and procedural guidance for model EEO programs and prepared Congressional responses for EEO complaints
Conducted legally sufficient EEO investigations, attended weekly case status meetings, and achieved a 78.3% resolution rate in over 170 EEO cases
Trained over 4 thousand managers, employees, and EEO practitioners on laws, regulations, practices, and proactive prevention techniques
Advised managers at all levels on affirmative employment planning, development, implementation, and evaluation
Disseminated EEO information, developed training curriculums, and served as an instructor for Equal Employment Opportunity/Diversity-related training
Human Resource Manager, Personnel Administration Center
United States Marine Corps
01.1987 - 01.2007
Orchestrated and centralized administrative operations for eleven commands across various states, optimizing productivity through effective task assignments for intermediate managers and department heads
Achieved success by enforcing accountability, evidence-based decision-making, and adept navigation of new regulations and policies to overcome obstacles and achieve objectives
Coordinated the Government Travel Charge Card Program for 1200 Marines and Sailors, reducing misuse by 90% through comprehensive training and accountability measures
Managed personnel actions, including performance reviews, leave approval, interviews, and disciplinary actions
Established inclusive and effective team structures and employment patterns
Trained over 15,000 managers and employees on EEO Law, Affirmative Action Law, and workplace management, surpassing Marine Corps and Department of Defense standards
Directed the Military EEO complaint process, overseeing the processing of discrimination complaints and exercising shared management authority in HR activities
Established an Internal Informal Resolution System, reducing counterproductive behaviors by 90%, improving morale, and increasing employee satisfaction
Conducted employee surveys to enhance business strategies, improve retention, and satisfaction, resulting in an 82% improvement in the quality of hires and retention
Managed organizational adjustments based on mission complexity, securing additional resources as needed, and ensured accuracy in documents for Commanding Officer approval
Led the delegation of authority process, ensuring continuity of operations and meeting established deadlines
Developed community relations recruitment strategies to attract highly qualified candidates from diverse backgrounds
Conducted fact-finding investigations into alleged violations of rules and regulations under the Uniform Code of Military Justice
Provided growth opportunities and developmental support, resulting in the promotion of over 100 employees
Analyzed Marine Corps HR applications, identified program risks, and coordinated long-range planning efforts between headquarters and field activities
Education
Master of Arts - Human Resources Management
University of Phoenix
Tempe, AZ
05-2010
Timeline
Chief of Staff
Federal Emergency Management Agency
01.2019 - Current
Team Lead Resolution Strategist
Centers for Disease Control and Prevention
01.2017 - 01.2019
Equal Employment Opportunity Specialist
Federal Emergency Management Agency
01.2007 - 01.2017
Human Resource Manager, Personnel Administration Center
Program Specialist (Human Resources Liaison) at Federal Emergency Management Agency (FEMA)/ Denver Federal Center Bldg 710AProgram Specialist (Human Resources Liaison) at Federal Emergency Management Agency (FEMA)/ Denver Federal Center Bldg 710A
External Affairs Specialist at Department of Homeland Security Agency Federal Emergency Management Agency (FEMA) - Region IXExternal Affairs Specialist at Department of Homeland Security Agency Federal Emergency Management Agency (FEMA) - Region IX