Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Rodney Green

Union City,GA

Summary

Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.

Overview

22
22
years of professional experience

Work History

Assistant Store Manager

Variety Wholesale Inc
Jonesboro , GA
02.2015 - 07.2024
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Provided training to new employees on company policies and procedures.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Coached and developed store associates through formal and informal interactions.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Oversaw aspects of maintenance, inventory, and daily activity management.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.

Merchandising Assistant Store Manager

Biglots
Union City, GA
03.2002 - 12.2015
  • Ensured compliance with all company policies, procedures and safety regulations.
  • Implemented strategies designed to increase customer engagement with products and services.
  • Assisted in creating budgets for each department based on projected sales figures, expenses.
  • Performed daily cash reconciliations according to established accounting standards.
  • Reviewed daily sales and inventory levels to ensure accuracy of product availability.
  • Resolved conflicts between customers, vendors, staff members in an efficient manner while maintaining positive relationships.
  • Monitored competitor activities to stay ahead of industry trends.
  • Maintained strong relationships with customers by addressing their concerns promptly and professionally.
  • Ensured compliance with safety regulations in the workplace.
  • Maximized sales opportunities through effective management of merchandise flow from backroom storage to store shelves.

Education

Associate of Business Administration - Business Administration

Massey Business Institute
Atlanta, GA
12-1995

Skills

  • Operations Oversight
  • Customer experience
  • Customer Service Management
  • Stock management

Affiliations

  • I'm a advent reader on world history. I also have a keen interest in starting my own garden someday.

References

References available upon request.

Timeline

Assistant Store Manager

Variety Wholesale Inc
02.2015 - 07.2024

Merchandising Assistant Store Manager

Biglots
03.2002 - 12.2015

Associate of Business Administration - Business Administration

Massey Business Institute

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Rodney Green