Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rodney Hancock

Charlotte,NC

Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 10 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Technician

Structure Works, Inc.
01.2023 - Current
  • Improved client security by installing and maintaining CCTV systems in commercial properties.
  • Troubleshot and resolved technical issues, ensuring optimal functionality of installed CCTV systems.
  • Demonstrated strong attention to detail when configuring settings such as motion detection zones or video storage capabilities within each CCTV system''s software interface.
  • Provided excellent customer service by addressing inquiries, concerns, or complaints promptly and professionally.

Technician

CPI
04.2017 - 11.2022
  • Enhanced security by installing alarm systems, access control, and video surveillance for residential and commercial clients.
  • Maintained accurate records of installations performed, allowing for efficient follow-up support when needed.
  • Handled emergency service calls with professionalism, addressing client concerns promptly and effectively.
  • Conducted site assessments to determine optimal placement of devices for maximum coverage and effectiveness.

Technician

Infinite Inc.
06.2014 - 02.2017
  • Enhanced customer satisfaction by efficiently installing and repairing cable systems in residential and commercial properties.
  • Performed system upgrades as necessary to ensure customers received the latest available features for their cable services.
  • Provided exceptional customer service, addressing client concerns promptly and professionally during onsite visits.
  • Kept detailed records of completed jobs, including client information, materials used, and any follow-up actions required.

Education

Trade - HVAC Installation And Repair

Central Piedmont Community College
Charlotte, NC
03.2002

High School Diploma -

Garinger High School
Charlotte, NC
06.1996

Skills

  • Attention to Detail
  • Customer Service
  • Works Well Under Pressure
  • Multitasking and Organization

Certification

Access Control Certification

Osha30 Certified

North Carolina Alarm System Certified

HVAC Certified

Timeline

Technician

Structure Works, Inc.
01.2023 - Current

Technician

CPI
04.2017 - 11.2022

Technician

Infinite Inc.
06.2014 - 02.2017

Trade - HVAC Installation And Repair

Central Piedmont Community College

High School Diploma -

Garinger High School

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