Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rodney Harbison

Birmingham

Summary

Friendly and enthusiastic professional eager to bring strong customer service skills to a growing company in need of top-level support. Excellent organization, communication, and relationship-building skills. Represent establishment with friendly, professional demeanor at all times.

Overview

11
11
years of professional experience

Work History

Production Specialist

Diversified Energy
11.2022 - 09.2025
  • Created/maintained cases, emails, phone calls and voicemail ensuring timely follow-up on owner case progress.
  • Assisted Land Workers in managing caseloads by providing required documentation needed to support owners inquires.
  • Resolved customer inquiries efficiently through multiple channels, enhancing overall satisfaction.
  • Collaborated with team members to properly communicate processes, improving response times.
  • Responded to customer requests for services and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Assisted customers in navigating company website for completing online inquiries, improving overall user experience.


Fraud Claim Specialist

Wells Fargo
08.2018 - 10.2022
  • Responding to HIGH volume inbound calls. Plays a key role in fraud protection/prevention tasks in personal, small business, and commercials accounts. Responsibilities included: generating new claim, gathering necessary information required to proceed with a dispute, determine allowable credits/adjustments, determining dispute rights via Reg E,etc. Upholds relationships and communication with other merchants
  • Processor: Analyze and investigate unusual or complex claims, perform detailed sites of points of compromise, resolves claim and disburse funds in a timely manner, authorizes claim payment, approve reverses on NSF/OD. Responsible for making 30 strokes/hr for claim work. Required to stay up-to-date on local, state and federal law changes in the banking industry.

Debt Collection Representative

PRA LLC
03.2017 - 07.2018
  • Responsible for recovering money owed in collections in as little time as possible. Excels excellent communication skills and a sense of urgency to succeed in multiple phone tasks. Maintains track of assigned accounts to identify outstanding debts, plan course of action to recover outstanding payments, negotiate payoff deadlines or payment plans, create trust relationships with debtors when possible to avoid future issues while following state and federal guidelines.
  • Operator: Responding to HIGH volume inbound and outbound calls to handle questions or complaints, investigate and resolve discrepancies, update account status and database regularly.

Customer Service Specialist

JCPenney
06.2014 - 02.2017
  • Opens and close the store in accordance to the company’s policy. Support a great customer experience by modeling the company’s service brand. Closes sales by suggestion additional items, and reinforcing customer’s decisions. Balance cash registers with correct amount to approve register transactions in accordance with established policies and procedures. Demonstrate knowledge of merchandise, current sales, and in-store promotions. Maintain displays and visuals, as well as assistant with merchandising. Protect and maintain company assets and resources, which include cash and inventory control. Receive shipments; check products against invoice, sort and distribute stock, and price merchandise.
  • Operator: Responded to 60-100 inbound calls a day in a professional demeanor while addressing customer issues, and assuring all customers needs are met pertaining to company policy.

Relief Manager

Public Storage Inc.
01.2015 - 08.2016
  • Work in one or more locations independently. Manage, verify, balance cash drawer; prepare and make daily deposits. Conduct a daily physical storage unit inspection to confirm inventory availability and ensuring each unit is secure and ready to rent. Assist reservations and walk-in customers (both in person and on the phone) in renting storage units, understanding the lease terms fees and insurance completing lease agreements. Maintain a clean, safe work area.

Education

High School Diploma -

Prattville High School
Prattville
05.2011

Skills

  • Dependable & Reliable
  • Attentive to Details
  • Active Listening & Speaking
  • MS Office/Word Proficient
  • Data Entry - 42 WPM
  • Policy/Team Changes

Timeline

Production Specialist

Diversified Energy
11.2022 - 09.2025

Fraud Claim Specialist

Wells Fargo
08.2018 - 10.2022

Debt Collection Representative

PRA LLC
03.2017 - 07.2018

Relief Manager

Public Storage Inc.
01.2015 - 08.2016

Customer Service Specialist

JCPenney
06.2014 - 02.2017

High School Diploma -

Prattville High School

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