Summary
Overview
Work History
Education
Skills
Timeline
Generic

RODNEY HARRIS

Kyle

Summary

Motivated professional offering 10 years of healthcare and customer service experience. Highly effective time management, conflict resolution, and communication skills.

Overview

18
18
years of professional experience

Work History

Caregiver, Special Needs

Customer Directed Service CDS
07.2022 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Prepared meals and snacks and fed clients.
  • Communicated well both verbally and in writing with clients, guardians, and medical professionals.
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.

CUSTOMER SERVICE REPRESENTATIVE

AT&T
01.2016 - 07.2016
  • Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
  • Recommended products and services to customers that would be beneficial to account savings.
  • Balance financial income nightly.
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and backed up other customer service managers.

QUALITY ASSURANCE TECHNICIAN

Time Warner Communications
04.2013 - 09.2015
  • Install service for new and existing customers in a professional manner.
  • Maintain vehicle safety and personal safety to company standards.
  • Contributed to the successful investigation of different failures and out-of-specification problems.
  • Collected and evaluated testing data to identify functional and production problems.

PATIENT ACCOUNT SERVICES TEAM LEAD

St. Davids Hospital
08.2010 - 09.2012
  • Staff and order supplies according to budget guidelines and department needs.
  • Maintain QA statistics (including patient wait times, etc.) and report results to supervisor.
  • Oversee daily activities of the registration area to insure department standards are met.
  • Assists in educating registration staff of any changes pertinent to their roles.
  • Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible patients.
  • Collect/request deposits and copays.
  • Assume on-call responsibilities to insure adequate staffing and problem-solving.
  • Attends in-service presentations, and completes mandatory education week, including infection control, patient safety, quality improvements, MSDS and OSHA standards.
  • Completed St. Davids Leadership Academy.

LEAD SEAMAN

Transocean Offshore Deepwater Drilling, Inc
05.2007 - 12.2008
  • Planned and directed safety and health activities in order to evaluate and control environmental hazards.
  • Completed training for rig safety and training coordinator.
  • Trained new crew members.
  • Muster leader during emergency fire drills.
  • Adherence to Marine department's USCG protocols.
  • Gathered data resulting in calculations of vessel stability.
  • Inspect all life saving equipment.
  • Assistance with helicopter landings and deployments.
  • Assist in repairs within marine department important to vessel operation.

Education

ITT Tech
Houston, TX

HEALTH, SAFETY, AND ENVIRONMENTAL TECHNOLOGY

Houston Community College
Houston, TX

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Northwestern State University

Skills

  • Staff training
  • Management Training
  • Heavy/Power Tool Training
  • Problem resolution
  • Data entry
  • Team development

Timeline

Caregiver, Special Needs

Customer Directed Service CDS
07.2022 - Current

CUSTOMER SERVICE REPRESENTATIVE

AT&T
01.2016 - 07.2016

QUALITY ASSURANCE TECHNICIAN

Time Warner Communications
04.2013 - 09.2015

PATIENT ACCOUNT SERVICES TEAM LEAD

St. Davids Hospital
08.2010 - 09.2012

LEAD SEAMAN

Transocean Offshore Deepwater Drilling, Inc
05.2007 - 12.2008

HEALTH, SAFETY, AND ENVIRONMENTAL TECHNOLOGY

Houston Community College

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Northwestern State University

ITT Tech

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