Rodney House Jr.
Owings Mills,MD
Summary
Experienced Front End Supervisor with extensive knowledge in customer service operations, team leadership, and training. Successfully supervised a team of 15 staff members, ensuring efficient and smooth operations. Documented and resolved customer service issues for optimal outcomes. Recognized for exceptional performance and promoted to manager at multiple Smoothie King locations (Columbia, Maryland & BWI) within just 12 1/2 months of employment. Recently completed an Information Technology – Cyber Security AA Degree at Howard Community College. Dependable and punctual team player with excellent planning, managing, and evaluating skills. Offering a total of 8 years of combined experience in the field.
Overview
10
10
years of professional experience
Work History
Legal Administrative Specialist (Trainee)
Social Security Adminstration
06.2023 - Current
- Make final determinations on the full range of post-adjudicative actions, entitlement and non-entitlement to benefits, continuing entitlement to benefits, and the payment amounts thereof.
- Examine incoming messages, determinations of awards, supporting documents, annual earnings reports, work notices, death notices, student forms, and a variety of other incoming information.
- Identify the need for determinations and effectuates determinations to re-entitle and continue entitlement for previously entitled beneficiaries.
- Make final determinations to adjust, resume, reinstate, suspend, withhold and/or terminate benefits and computes the benefit payment rates in accordance with provisions of the Social Security Act.
- Conduct thorough case reviews, identifying potential issues that could impact benefit payments or eligibility determinations.
- Maintain compliance with all relevant regulations while authorizing benefits, minimizing risk of errors or penalties.
- Demonstrated to use electronic tools and systems available to organize and process daily work.
DSP Driver
Amazon
08.2021 - 06.2023
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Verified load against delivery ticket before beginning every shift.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
- Followed company policies and procedures during shift.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management and peers.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
Delivery Driver
Jimmy John's
04.2020 - 08.2021
- Secured food to prevent loss and maintain freshness during transport.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Handled money with high accuracy, including issuing processing payments, issuing receipts and maintaining control of submitted cash.
- Stayed in constant communication with dispatching team to quickly respond to delivery updates.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
- Kept detailed records of sales, payments and completed or in-progress deliveries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Fostered positive working relationships with customers by responding to questions and concerns.
Manager
Smoothie King
06.2019 - 12.2019
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches
- Trained and guided team members to maintain high productivity and performance metrics
- Demonstrated new products, procedures and techniques to employees
- Hired, trained and mentored staff to maximize effectiveness
- Provided management with feedback regarding employee performance and training needs
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth
- Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency
- Rotated merchandise and displays to feature new products and promotions
- Created work schedules according to sales volume and number of employees
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Uphold and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Protected store from loss or theft by setting and enforcing clear security policies
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
Zone Merchandise Supervisor
Target
01.2018 - 06.2019
- Responded to customer questions and requests in a prompt and efficient manner
- Actively pursued personal learning and development opportunities
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Stocked and replenished merchandise according to store merchandising layouts
- Mentored new sales associates to contribute to the store's positive culture
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Welcomed customers into the store and helped them locate items
- Cleaned and organized the store, including the checkout desk and displays
- Prioritized helping customers over completing other routine tasks in the store
- Priced merchandise, stocked shelves and took inventory of supplies
- Responded to customer concerns with friendly and knowledgeable service
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Assigned work to team members based on company needs, personal strengths and job knowledge
- Communicated clear expectations and goals to each team member
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
Manager
Smoothie King
11.2014 - 11.2017
- Immediately addressed issues with customers so that they could be successfully resolved
- Strengthened existing customer relationships through extensive communication and tried and true marketing strategies
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Stocked and replenished merchandise according to store merchandising layouts
- Dedicated to continuously improving sales abilities and product knowledge
- Cleaned and organized the store, including the checkout desk and displays
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Communicated all store initiatives and promotions to customers to generate return business
- Responded to all customer inquiries thoroughly and professionally
- Communicated clear expectations and goals to each team member
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation
- Greeted customers in a timely fashion, while quickly determining their needs
- Mentored new sales associates to contribute to the store's positive culture
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Scheduled weekly inventory pickups and deliveries with vendors
- Actively pursued personal learning and development opportunities
- Supervised and directed all merchandise and shipment processing
- Communicated with vendors regarding back order availability, future inventory and special orders
- Shared best practices for sales and customer service with other team members to help improve the store's efficiency
- Strategically scheduled team members to maintain optimal staffing levels at all times
- Earned management trust by serving as key holder, responsibly opening and closing store
Education
Associate of Arts - Information Technology - Cyber Security
Howard Community College
Columbia, MD05.2018
Skills
- Tech Savvy
- Skilled at using online and automations tools
- Superior organization ability
- Outstanding interpersonal skills
- Excellent communication and writing skills
- Motivated team player
- Basic administrative knowledge
- Staff training and development
- Skilled in Cisco software
- Firewalls Net Sec Coursework
- IDPS Coursework
- Business Coursework
- Network Coursework
- Criminal Justice Coursework
- Programming JavaScript Coursework
- Ethical Hacking/Cyber Def Coursework
- Software Apps for Micros Coursework
- Intro to Net Sec Sys Coursework
- Encrypt and Secure Comm Coursework
- Routing and Switching Coursework
- Highly Knowledgeable of office applications, including Microsoft Office (Word, Excel & PowerPoint)
Timeline
Legal Administrative Specialist (Trainee)
Social Security Adminstration
06.2023 - Current
DSP Driver
Amazon
08.2021 - 06.2023
Delivery Driver
Jimmy John's
04.2020 - 08.2021
Manager
Smoothie King
06.2019 - 12.2019
Zone Merchandise Supervisor
Target
01.2018 - 06.2019
Manager
Smoothie King
11.2014 - 11.2017
Associate of Arts - Information Technology - Cyber Security
Howard Community College
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