RODNEY HOWARD
Philadelphia,PA
Summary
Professional with strong background in customer relations and conflict resolution. Skilled in problem-solving, communication, and managing high-stress situations. Known for fostering team collaboration and adapting to changing needs. Consistently achieves results through strategic thinking and effective skills.
Overview
6
6
years of professional experience
Work History
De Escalation Specialist
Face To Face Germantown
Philadelphia, PA
04.2023 - Current
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner
- Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients' unique needs
- Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases
- Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily
Security Officer
Kimmel Center
Philadelphia, PA
11.2021 - 07.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis
Security Officer
Restore Dispensary
Elkins Park, PA
01.2022 - 03.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Acted quickly during emergency situations to reduce opportunity for damage and injury
Protective Services Officer
EHN (Elkins Park)
Elkins Park, PA
08.2019 - 04.2022
- Provided exceptional customer service, assisting with inquiries and providing directions to various facilities on the premises.
- Participated in ongoing professional development opportunities to stay up-to-date on industry best practices for protective services officers.
- Maintained detailed records of daily activities, incidents, and observations for accurate reporting purposes.
- Maintained a high level of physical fitness through regular exercise and training, ensuring the ability to perform demanding tasks when required.
Education
High School Diploma -
Germantown High School
Philadelphia, PA06.2002
Skills
- Complaint handling
- De-escalation techniques
- Assertiveness
Timeline
De Escalation Specialist
Face To Face Germantown
04.2023 - Current
Security Officer
Restore Dispensary
01.2022 - 03.2023
Security Officer
Kimmel Center
11.2021 - 07.2023
Protective Services Officer
EHN (Elkins Park)
08.2019 - 04.2022
High School Diploma -
Germantown High School