Summary
Overview
Work History
Education
Skills
Timeline
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Rodney Ikerd

Clarksville,TN

Summary

Enthusiastic Sales and Self-Motivated professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

25
25
years of professional experience

Work History

Sales Associate

Rusken Packaging
04.2023 - Current
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problem solving.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.

Sales Representative

Packaging Corporation Of America
02.2022 - 01.2023
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Organized sales paperwork, presented proposals and finalized contracts.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
  • Documented customer interactions using Microsoft Dynamics 365 to capture data in processing system.

Sales Representative

Home Medical Products
11.2007 - 01.2022
  • Increased profits by 100% through generating and maintaining relationships with 90 accounts and effectively selling new products
  • Facilitated upselling by cultivating productive relationships with clients, including staff at doctor offices, clinics and surgical centers
  • Updated sales strategies and marketing channels to increase overall profitability by 200%
  • Drove team revenue totals by bringing in over $2.5 million in sales yearly
  • Closed over $2.5million in sales each year, including preparing contracts and processing order forms
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services
  • Penetrated new territories, successfully establishing relationships with 35 accounts within 2years
  • Maximized business potential by providing excellent customer service and ensuring 95% client retention
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects

Claims Adjuster

Progressive Insurance
04.2006 - 11.2007
  • Reviewed new files to determine current status of injury claim and to develop plan of action
  • Answered questions posed by insured and attorneys
  • Drafted investigative reports covering all phases of investigation in each case
  • Compared data from surveillance footage to data on medical reports
  • Analyzed information gathered by investigation and report findings and recommendations
  • Reviewed police reports, medical treatment records and physical property damage to determine extent of liability
  • Negotiated personal injuries settlement agreements to resolve disputes

Warehouse Associate

WSBF Inc
06.1999 - 05.2005
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Confirmed accuracy, quality and quantity of materials received and listed
  • Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
  • Recorded information, shortages and discrepancies to keep records current and accurate.

Education

Bachelor of Science - Business Administration And Management

Lambuth University
Jackson, TN
05.2005

Skills

  • Upselling techniques
  • Lead Generation
  • Client Relationship Development
  • Excellent presentation skills
  • Strong communication and interpersonal skills
  • Relationship cultivation
  • Excellent Customer Service
  • Cold Calling
  • On-Site Demonstrations
  • Sales Experience
  • Service Calls
  • Ability To Work Independently
  • Public Speaking
  • Excellent Communication Skills

Timeline

Sales Associate

Rusken Packaging
04.2023 - Current

Sales Representative

Packaging Corporation Of America
02.2022 - 01.2023

Sales Representative

Home Medical Products
11.2007 - 01.2022

Claims Adjuster

Progressive Insurance
04.2006 - 11.2007

Warehouse Associate

WSBF Inc
06.1999 - 05.2005

Bachelor of Science - Business Administration And Management

Lambuth University

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Rodney Ikerd