Rodney Jackson
Houston,TX
Summary
Professional with over 10 years of experience in escrow analysis, customer service, and behavioral healthcare. Proven ability to analyze mortgage escrow accounts and provide exceptional financial support while coordinating patient care in dynamic environments. Demonstrates strong analytical and interpersonal skills, contributing effectively in both team and independent settings. Seeking to leverage expertise in administrative and analytical functions within innovative organizations.
Overview
13
13
years of professional experience
Work History
Escrow Specialist
Newrez
Houston, TX
10.2023 - Current
- Conducted escrow analysis to ensure precise tax and insurance collection and disbursement.
- Reviewed and adjusted escrow accounts in compliance with federal regulations and investor guidelines.
- Collaborated with internal departments and third-party vendors to resolve discrepancies effectively.
- Communicated analysis results and adjustments to borrowers with clarity and professionalism.
Psychiatic Technician
MHMRA
Houston , TX
01.2025 - 11.2025
- Assisted patients with daily care and therapeutic routines in behavioral health settings.
- Documented patient behavior and provided support during crisis situations under clinical supervision.
- Maintained safe, structured environments while contributing to treatment team discussions.
Customer Service Representative
Toyota Financial Services/ Sutherland Global
Houston , Texas
11.2020 - 07.2023
- Provided high-level customer support for auto loans, payments, and lease accounts.
- Managed inbound inquiries efficiently, achieving strong customer satisfaction metrics.
- Utilized multiple systems to process account updates and resolve issues promptly.
- De-escalated calls professionally while adhering to compliance and privacy regulations.
Intake Coordinator/Psychiatric Technician
Shaunty Healing Center
Houston, TX
05.2017 - 03.2020
- Streamlined intake process for incoming patients by collecting demographic, insurance, and clinical information.
- Collaborated with nurses and therapists to prioritize patient needs and facilitate timely admissions.
- Ensured accuracy in patient records while maintaining HIPAA compliance.
- Executed technical duties, including monitoring, documentation, and support in patient care.
Psychiatric Technician/Intake Coordinator
Cambridge Hospital
Houston, TX
05.2013 - 09.2015
- Monitored patients with severe mental illness while supporting therapeutic interventions.
- Reported behavioral observations to nursing staff and contributed to treatment planning.
- Maintained safety protocols to ensure patient well-being and assisted with daily living activities.
Education
Associate of Science -
Grand Canyon University
Phoenix, AZ05-2026
High School Diploma -
Penn Foster Career School
Scranton, PA09-2019
Skills
- Escrow analysis
- Regulatory compliance
- Patient care
- Crisis intervention
- Customer service
- Data entry
Timeline
Psychiatic Technician
MHMRA
01.2025 - 11.2025
Escrow Specialist
Newrez
10.2023 - Current
Customer Service Representative
Toyota Financial Services/ Sutherland Global
11.2020 - 07.2023
Intake Coordinator/Psychiatric Technician
Shaunty Healing Center
05.2017 - 03.2020
Psychiatric Technician/Intake Coordinator
Cambridge Hospital
05.2013 - 09.2015
Associate of Science -
Grand Canyon University
High School Diploma -
Penn Foster Career School
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