Rodney Jeffcoat
Bryant,AR
Summary
Logistics professional and problem – solver with a strong background in logistics operations. Productive in both team – based and self – managed projects. Ability to establish and maintain active relationships with people of all levels. Establish plans, goals, and processes to assure that they are effective and successful.
Overview
26
26
years of professional experience
Work History
Logistics Operations Manager
Amazon
03.2019 - 01.2023
- Strategically planned and managed logistics, warehouse, transportation and customer services
- Directed, optimized and coordinated full order cycle
- Kept track of deliveries to ensure packages were being delivered in a timely manner+
- Managed an average of 80 – 90 drivers delivering 45 – 60 routes
- Resolved any arising problems or complaints
- Maintained metrics and analyzed data to assess performance and implement improvements
- Complied with laws, regulations, and ISO requirements
- Monitored and managed Netradyne to ensure the safety of our drivers
- Coached drivers when Netradyne alerted us on safety issues so that our scores would improve
- Inspected vans every morning for any safety issues
Pest Route Service Manager
Terminix
04.2002 - 03.2019
- Directed, monitored and motivated staff of the branch service department to provide quality service to all customers in a timely manner
- Provided continuing, up-to-date training of branch service and sales personnel
- Inspected termite and pest control work done by the branch personnel to ensure compliance with company standards
- Responded to customer complaints to maintain positive relationships with customers
- Contacted pending cancellations in an attempt to retain the account
- Maintained current awareness of number of customers remaining to be serviced in a month
- Personally, took over responsibility of servicing a pest route in case of the lack of sufficient pest control technicians
- Maintained inventory
- Required to work a flexible schedule, including weekend work when needed
- Other duties as assigned
General Manager
Extended Stay America
02.1997 - 04.2002
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Bachelor’s - Business Management
University of Phoenix
High School Diploma - undefined
Bauxite High School
1993
Skills
- SKILLS
- Community Organization
- Safety Standards
- Disciplined Leadership
- Corrective Actions
- Customer Satisfaction
- Team Management
Timeline
Logistics Operations Manager
Amazon
03.2019 - 01.2023
Pest Route Service Manager
Terminix
04.2002 - 03.2019
General Manager
Extended Stay America
02.1997 - 04.2002
Bachelor’s - Business Management
University of Phoenix
High School Diploma - undefined
Bauxite High School
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