Rodney Jones

• Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Increased customer satisfaction by providing excellent product knowledge and timely assistance on the sales floor.
• Answered questions about store policies and addressed customer concerns.
• Enhanced operational efficiency by organizing shelves, racks, and other display areas for easy access and navigation by customers.

• Developed comprehensive training programs for new hires that facilitated quick integration into the team''s existing dynamic structure.
• Implemented efficient processes for used car appraisals, streamlining operations and improving turnaround times.
• Regularly reviewed competitors'' offerings, ensuring dealership remained ahead of industry trends and maintained a strong market position.
• Trained and mentored new sales team members.

• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Developed estimates by costing materials, supplies, and labor.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Met with customers to discuss service needs and develop effective and practical solutions.

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Analyzed service reports to identify areas of improvement.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.

Delivered product across western United States.

• Managed product storage, ensuring proper organization and rotation to maintain optimal condition of goods.
• Continuously evaluated product offerings for relevance in the market, recommending adjustments or discontinuations based on consumer trends and preferences.

• Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
• Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
• Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
• Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
• Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks. Combat veteran.