Rodney Jones
Las Vegas,NV
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
20
20
years of professional experience
Work History
Consultant
Freelancer
Las Vegas, NV
06.2015 - Current
- Evaluate client needs and expectations, establishing clear goals for each consulting engagement.
- Deliver outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaise with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborate with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Manage client relationships through regular check-ins and updates on project progress.
- Implement best practices to optimize clients organizational performance, leading to improved operational efficiency.
Food and Beverage Associate
Darden Restaurant Group
Las Vegas, NV
03.2004 - 02.2020
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Maintained strict adherence to food safety guidelines, ensuring a safe dining environment for all guests.
- Efficiently handled customer complaints by swiftly addressing issues and offering appropriate resolutions to maintain loyalty among patrons.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Assisted in the recruitment, selection, and onboarding of new team members, ensuring a seamless integration into the existing workforce.
- Mentored junior team members, fostering professional growth opportunities through guidance and constructive feedback.
Personal Banker
Bank Of America
Las Vegas, NV
04.2012 - 11.2014
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Promoted financial products by maintaining excellent service offering knowledge.
Education
Bachelor of Science - Biology
Morehouse College
Atlanta, GABachelor of Science - Accounting And Computer Science
University of Nevada - Las Vegas
Las Vegas, NVSkills
- Critical Thinking
- Team Collaboration
- Continuous Improvement
- Lean Six Sigma Methodologies
- Relationship Building
- Leadership Development
- Strategic Planning
- SQL and Databases
- Predictive Modeling
Timeline
Consultant
Freelancer
06.2015 - Current
Personal Banker
Bank Of America
04.2012 - 11.2014
Food and Beverage Associate
Darden Restaurant Group
03.2004 - 02.2020
Bachelor of Science - Biology
Morehouse College
Bachelor of Science - Accounting And Computer Science
University of Nevada - Las Vegas