Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rodney Lamb

Gurnee,IL

Summary

Results-driven Technical Product Manager with a strong foundation in IT Project Management, bringing 8+ years of experience delivering enterprise SaaS and healthcare IT solutions. Proven success in translating business needs into product strategies, defining roadmaps, and partnering with engineering to launch scalable solutions that improved customer satisfaction by 15% and ensured 99.9% system uptime. Adept at leading cross-functional Agile teams, managing stakeholder expectations, and executing full product and project lifecycles with budgets up to $500K. Combines strategic product thinking, strong business acumen, and disciplined project execution to deliver measurable business value.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Technical Product Manager

GE Healthcare
10.2023 - 02.2025
  • Spearheaded the delivery of SaaS and COTS platforms across GE's Healthcare Technology & Innovation Center's (HTIC) product portfolio, aligning product execution with strategic business objectives.
  • Achieved 15% increase in customer satisfaction by implementing automated issue tracking and optimizing support workflows to consistently meet SLA targets.
  • Streamlined internal workflows across HTIC, reducing operational costs by 10% and accelerating product feature delivery by 18%.
  • Ensured 99.9% system uptime by implementing proactive incident management processes, reducing critical outages by 25% YoY.
  • Developed and standardized a central knowledge base of product documentation, improving team onboarding time by 40% and ensuring audit readiness.
  • Managed a team of 5 consultants, prioritized backlog items to align with business OKRs and improving sprint velocity by 30%.
  • Drove daily Agile stand-ups with cross-functional teams, enhancing collaboration and unblocking critical path items to support consistent sprint progress.
  • Partnered with product and engineering teams to translate 50+ VOTC use cases into actionable epics and user stories, improving clarity, reducing rework, and accelerating development cycles by 15%.
  • Led vendor negotiations and defined Statements of Work, securing favorable terms that saved $40K in external contractor spend.
  • Reduced licensing overhead by 12% through strategic negotiations and consolidation of redundant research software tools.

Senior Lifecycle Operations Engineer

GE Healthcare
02.2019 - 05.2023
  • Oversaw lifecycle management for 100+ IT assets, executing upgrade and decommission plans that reduced system risks and improved compliance metrics by 17%.
  • Achieved a 20% reduction in service incidents by embedding ITIL best practices within lifecycle operations, also improving mean-time-to-resolution by 30%.
  • Condensed month-end financial close time from 7 to 4 days by streamlining reporting and process flows, enabling more responsive operational decision-making.
  • Spearheaded root cause analysis for recurring issues, implementing 10+ CAPAs that mitigated high-impact system failures.
  • Boosted server performance throughput by 22% by proactively analyzing system telemetry and eliminating key processing bottlenecks.
  • Onboarded and mentored new team members and summer interns, standardizing training processes and reducing onboarding time by 50% while accelerating ramp-up to full productivity.

IT Project Manager

AbbVie
03.2013 - 02.2019
  • Delivered 20+ complex IT projects that replaced outdated manual processes with modern, cost-effective solutions for Research and Development teams, reducing manual effort by 40%.
  • Directed the cloud migration of 4 legacy platforms, reducing infrastructure costs by $13.5K annually while significantly improving system performance and reliability.
  • Delivered executive dashboards that provided Research and Development leadership with real-time KPI insights, accelerating data-driven budget planning and strategic decision-making.
  • Managed budgets up to $500K for cross-functional IT projects, negotiating staff augmentation contracts to ensure resource alignment while maintaining costs within 95% of financial targets.
  • Managed the full project lifecycle for implementing new reporting solutions on time and in alignment with Research and Development stakeholder expectations.
  • Improved project accountability and resource accuracy by establishing a centralized repository for deliverables and ensuring timely, validated consultant timesheet approvals aligned with active project assignments.
  • Conducted biweekly stakeholder status meetings to communicate project milestones, risks, and dependencies—enhancing transparency, minimizing scope deviations, and reinforcing stakeholder confidence in delivery timelines.

Education

MBA -

Keller Graduate School of Management
Lincolnshire, IL

Skills

Product Management & Strategy:

Product Lifecycle Roadmapping Agile Ownership Backlog Prioritization VoC Analysis Cross-functional Leadership

Project Management & Delivery:

Agile & Waterfall Execution Stakeholder Alignment Budget Management Change Control KPI Tracking

Tools & Platforms:

Jira Confluence Tableau SQL Microsoft Project ServiceNow

Technical & Operational:

SaaS Delivery COTS Integration ITIL Practices Incident Resolution System Performance Monitoring

Leadership & Communication:

Stakeholder Management Team Development Executive Reporting Change Advocacy Conflict Resolution

Certification

Project Management Professional (PMP)

Timeline

Technical Product Manager

GE Healthcare
10.2023 - 02.2025

Senior Lifecycle Operations Engineer

GE Healthcare
02.2019 - 05.2023

IT Project Manager

AbbVie
03.2013 - 02.2019

MBA -

Keller Graduate School of Management

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