Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Rodney Larson

Mesa,Arizona

Summary

Dynamic General Manager with a proven track record at Advance Auto Parts, excelling in operations management and team leadership. Spearheaded strategic initiatives that boosted sales and enhanced customer satisfaction. Skilled in inventory control and fostering strong vendor relationships, driving efficiency and cost reductions while cultivating a high-performing team culture.

Overview

16
16
years of professional experience

Work History

General Manager

NAPA Auto Parts - Genuine Parts
09.2025 - Current
  • Assisted in developing operational strategies to enhance business efficiency.
  • Collaborated with team members to ensure compliance with safety protocols.
  • Supported daily management tasks, contributing to smooth operations.
  • Engaged in staff training sessions to promote effective teamwork and productivity.
  • Monitored inventory levels and assisted in optimizing supply chain processes.

District Manager

Advance Auto Parts
03.2020 - 01.2025
  • Led regional team to achieve sales targets through effective performance management and strategic planning.
  • Developed training programs to enhance staff knowledge on automotive parts and customer service excellence.
  • Implemented inventory management systems to optimize stock levels and reduce excess inventory costs.
  • Analyzed market trends to identify growth opportunities and adjust operational strategies accordingly.
  • Fostered strong relationships with vendors to ensure timely product availability and competitive pricing.
  • Conducted performance evaluations, providing constructive feedback to drive employee development and engagement.
  • Streamlined operational processes, resulting in improved efficiency and reduced turnaround times for customer orders.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
  • Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
  • Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
  • Drove regional performance metrics, setting and monitoring achievement goals for each district.
  • Analyzed sales data to identify growth opportunities and areas for improvement across district.
  • Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
  • Led adoption of new technology platforms to streamline reporting and inventory management.

General Manager

Advance Auto Parts
03.2013 - 01.2020
  • Participated in performance reviews, providing feedback for employee development.
  • Implemented process improvements that streamlined workflow and reduced delays.
  • Communicated with stakeholders regarding project updates and operational changes.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Optimized supply chain logistics, ensuring timely delivery of products and significantly reducing transportation costs.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Service Manager

Dana Tire and Auto Service
02.2010 - 02.2013
  • Managed daily operations to ensure timely vehicle service and customer satisfaction.
  • Supervised staff training programs to enhance team performance and service quality.
  • Developed and implemented process improvements, increasing efficiency in service delivery.
  • Resolved customer complaints by providing effective solutions and maintaining positive relationships.
  • Coordinated with suppliers to ensure availability of parts and materials for repairs.
  • Led safety initiatives, promoting a culture of workplace safety among staff members.
  • Maintained accurate records of service activities, contributing to operational transparency and accountability.
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
  • Optimized inventory management, reducing excess stock and improving parts availability for service tasks.
  • Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Associate of Arts - Business Administration And Management

Maricopa Community Colleges, Mesa Community College
Mesa, AZ
05.2002

High School Diploma -

Mesa High School
Mesa, AZ
05.1998

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Team leadership
  • Staff management
  • Customer relations
  • Training and development
  • Relationship building
  • Staff training/development
  • Inventory control
  • Customer relationship management
  • Staff supervision
  • Employee scheduling
  • Verbal and written communication
  • Staff training and development
  • Administrative skills
  • Staff development
  • P&L management
  • Schedule management
  • Labor cost controls
  • Process improvements
  • Strategic planning
  • Performance improvement
  • Employee development
  • Project management
  • Consistently meet goals
  • Performance improvements
  • Exceptional interpersonal communication
  • Performance evaluations
  • Staffing
  • Purchasing
  • Recruitment
  • Expense control
  • Interpersonal skills
  • Troubleshooting expertise
  • Operations oversight
  • Performance analysis
  • Cost analysis and savings
  • Quality management
  • Sales expertise
  • Team oversight
  • Sales analysis
  • Account management
  • Data review
  • Vendor sourcing
  • Risk management
  • Total quality management
  • Risk mitigation
  • Product analysis
  • Loss prevention
  • Workflow planning
  • Cost reductions
  • Proficient in software
  • Client account management

Timeline

General Manager

NAPA Auto Parts - Genuine Parts
09.2025 - Current

District Manager

Advance Auto Parts
03.2020 - 01.2025

General Manager

Advance Auto Parts
03.2013 - 01.2020

Service Manager

Dana Tire and Auto Service
02.2010 - 02.2013

Associate of Arts - Business Administration And Management

Maricopa Community Colleges, Mesa Community College

High School Diploma -

Mesa High School

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