Commercial Insurance Professional with a proven track record of leading and motivating team members to meeting or exceeding profit, growth, and retention goals. Demonstrated ability to coach and mentor employees to improve teamwork as well as enhance individual technical and marketing skills. Significant experience in Property & Casualty Insurance commercial underwriting, risk management and agency relationship - offering strong initiative, an exceptional work ethic and a disciplined approach.
Overview
16
16
years of professional experience
Work History
CL - Underwriting Manager
Union Standard Insurance Company
12.2021 - Current
Directly manages and coaches a team of field underwriters, and provides indirect management support to center underwriting talent and Underwriting Associates within region
Drives strong underwriting behaviors and discipline through oversight, quality management and compliance processes
Effectively manages staff through active performance management, implementation of a meaningful development planning process, and reinforcement of a pay-for-performance compensation philosophy
Builds a strong team, fostering high levels of engagement, collaboration, open dialogue and involvement in decision making and planning activities
Manages individual and book-level risk selection & pricing decisions to profitable underwriting results
Closely manages plan results and directs implementation of specific actions to address financial shortfalls
Utilizes sales execution and business development strategies to generate robust quality pipelines, maximize client retention and drive new sales and net profitable growth of book.
Actively manages the flow and mix of business to ensure that short-term and long-term financial outcomes are optimized.
Partners with Home Office Leadership and referral support to ensure that underwriting practices and guidelines are understood and adhered to, specifically focusing upon pricing, risk selection, mix of business, flow management and quality analysis.
Utilizes quality management and referral programs to identify opportunities to develop talent to ensure functional and regulatory integrity of the book of business and overall compliance with underwriting guidelines.
Underwriting Supervisor - CL
EMC Insurance Companies
07.2016 - 11.2021
Consulted with and advised underwriters on larger complexed commercial lines accounts
Selects, services and maintains a profitable and growing book of commercial lines business for assigned territory, or assigned group of agents
Monitored business decisions to assure that underwriters operated within set guidelines, authority limits, premium modification limits and branch service directives
Managed a team of commercial underwriters with varying experience levels
Received, interpreted and disseminated experience reports, manuals and underwriting procedures
Performed mini audits on new business and renewals for compliance with Sarbanes Oxley and general quality control
Coordinated and participated in underwriting training programs
Actively continued to improve personal knowledge and practices of the insurance industry through work experience, in-house instruction, insurance specific designations, industry courses and attending home office conferences
Attend Agency review meetings and work with Marketing in pursuing new accounts
Traveled to agencies within the territory to develop and maintain effective business relationships
Senior Account Executive
Travelers Insurance
07.2007 - 06.2016
Ensured underwriting quality and profitability through application of the appropriate level of underwriting analysis based on risk complexity to accept, decline, modify, rate and quote these accounts
Responsible for insuring compliance with underwriting strategies and regulatory requirements
Pre-qualified accounts to identify customer needs and take appropriate action
Proactively seeked to retain key renewals by working closely with agent and business center on retention strategies
Developed and maintained effective relationships with internal resources (e.g Risk Control, Claims, Operations, etc.) to ensure delivery of all related service to clients
Visited producers and principals in order to retain existing accounts, build and maintain business relationships and develop new opportunities in support of divisional objectives
Documented files in a way that reflected a solid thought process and decision making through comprehensive account reviews, sign-offs and referrals
Formally and informally guided, mentored, and coached less experienced Account Executives and provided mentoring to Trainees and Account Managers as needed
Education
Masters Of Business Administration - Business Administration
Baker University
2007
Bachelor of Science - Public Administration
University Of Central Florida
2002
Skills
Knowledge of day-to-day workings of retail P&C agencies
Knowledge of commercial P&C market coverage's, insurance contract, pricing and rating
Pipeline management
Employee training
Team leadership
Relationship building
Underwriting knowledge and acumen
Proven problem solving and decision making skills
Time Management Skills
Presentation Skills
Negotiation skills
Timeline
CL - Underwriting Manager
Union Standard Insurance Company
12.2021 - Current
Underwriting Supervisor - CL
EMC Insurance Companies
07.2016 - 11.2021
Senior Account Executive
Travelers Insurance
07.2007 - 06.2016
Masters Of Business Administration - Business Administration
Senior Airman (SrA) - Level 5 Dental Assistant at United States Air Force ReservesSenior Airman (SrA) - Level 5 Dental Assistant at United States Air Force Reserves