Rodney Leak
Navy
Virginia Beach,VA
Summary
Retail Specialist
Reliable and upbeat Retail Specialist successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. I will also seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Being in the military I learned how to be organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
COPE(Custodian of Postal Effects)
While in military I was Designated as Custodian Of Postal Effects (COPE) with this I was Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Entry-level mail service professional trained in sorting, shipping and receiving procedures. Desiring to build long term career in field from bottom up. Team player and relationship builder. Results-focused mail service professional focused on solving organizational problems and building strong teams. Knowledgeable mail service professional versed in route planning, training and safety. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Command Fitness Leader
Energetic Trainer with thorough knowledge of diverse strength training programs and group classes. Versed in assessing client fitness levels and safely supporting goals. Organized fitness leader develops individualized client programs and engaging classes for diverse skill levels. Guides clients in strength training techniques to improve cardiovascular health. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Command Financial Specialist
Personable candidate committed to helping clients meet financial goals. Extensive experience developing and implementing investment strategies tailored to clients' individual needs and objectives. Passionate about providing sound financial advice and helping clients reach financial goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Specialist
Navy
01.2013 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
Custodian Of Postal Effects (COPE)
Navy
01.2022 - Current
- Sorted mail according to size, shape and destination.
- Provided service and sales to walk-in customers.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Weighed mail and computed pricing amounts.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Monitored inventory of postage stamps and made orders to replenish.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Moved bulk containers and large parcels with forklifts.
- Prepared reports to track mail volumes, fees and other related data.
- Upsold postal services like insurance and tracking.
- Monitored performance of junior team members and offered support.
- Planned routes and service updates to improve customer satisfaction.
- Set staff schedules to optimized coverage of all areas.
- Used computer systems to track packages and update client information.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Added accurate data entry into computer system to complete transactions.
- Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science - Industrial And Organizational Psychology
Southern New Hampshire University
Hooksett, NH12.2022
Skills
- Energy and Physical Stamina
- Intuit QuickBooks
- Cash Counting
- Handheld Computer Device Software
- Visual Retail Plus
- TokenWorks Magnetic Card Reader
- Item Ticketing and Pricing
- Microsoft Office
- Active Listening
- Engaging with Diverse Customers
- Retail Marketing Calendar
- Retail Store Traffic
- Store Organization
- Sales Activities
- Meeting Sales Goals
- Data Tracking
- Control of Expenses
- Retail Operations
- Microsoft Excel
- Service-Orientation
- ASI Point-of-Sale
- Available Nights, Weekends and Holidays
- Operational Efficiency
- Goal-Driven
- Promotion Coordination
- Customer Inquiries
- Social Perceptiveness
- Reading Comprehension
- Retail Budgeting
- Product Execution
- Operations Analysis
- Coordination
- Joint Ventures
- Critical Thinking
- Order Supplies
- Writing
- Strong Communication and Interpersonal Skills
- Display Building
- Instructing
- Consultative Sales Approach
- Speech Clarity
- Item Scanning
- Retail Industry Knowledge
- Exceeding Customer Expectations
- Assist Customers
- Special Orders
- Speaking
- Time Management
- Monitoring
- Production Troubleshooting
Accomplishments
- Supervised team of 13 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 2 Ship Service Excellence Award through effectively helping with Inventory Inspections and Reliable customer service.
- Achieved 3 Navy and Marine Corp Achievement Medals.
- 2 Letters of Accommodations from Commanding Officers in Navy Career.
- Achieved 1 Military Outstanding Volunteer Service Medal.
- Six Sigma Yellow Belt
- Achieved 1 Military Humanitarian Medal.
Certification
- Retail Manager Certification - 2023
- Barber Apprenticeship Certification -2014
- Computer Operator Certification - 2018
- Military Postal Clerk Certification - 2023
Affiliations
- National Society Of Leadership and Success
Timeline
Custodian Of Postal Effects (COPE)
Navy
01.2022 - Current
Retail Specialist
Navy
01.2013 - Current
Bachelor of Science - Industrial And Organizational Psychology
Southern New Hampshire University
- Retail Manager Certification - 2023
- Barber Apprenticeship Certification -2014
- Computer Operator Certification - 2018
- Military Postal Clerk Certification - 2023
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