Rodney Long
Goodlettsville,TN
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
38
38
years of professional experience
Work History
Automotive Service Advisor
Audi Nashville
2013.11 - 2023.09
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information about customers repairs.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Service Manager
Pensacola Honda
2012.04 - 2013.11
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
Automotive Service Advisor
Crest Honda
1997.02 - 2012.04
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information about customers repairs.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Automotive Service Advisor
Earl Dunn Pontiac
1994.02 - 1996.12
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Automotive Service Advisor
Trickett Honda
1986.02 - 1994.03
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Education
No Degree - Business Administration
Middle Tennessee State University
Murfreesboro, TNHigh School Diploma -
Goodlettsville High School
Goodlettsville, TN05.1983
Skills
- Sales Expertise
- Account Management
- Maintaining Clean Work Areas
- Problem Description
- Handling Customer Complaints
Timeline
Automotive Service Advisor
Audi Nashville
2013.11 - 2023.09
Service Manager
Pensacola Honda
2012.04 - 2013.11
Automotive Service Advisor
Crest Honda
1997.02 - 2012.04
Automotive Service Advisor
Earl Dunn Pontiac
1994.02 - 1996.12
Automotive Service Advisor
Trickett Honda
1986.02 - 1994.03
No Degree - Business Administration
Middle Tennessee State University
High School Diploma -
Goodlettsville High School
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