Rodney Long
Goodlettsville,TN
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
38
38
years of professional experience
Work History
Automotive Service Advisor
Audi Nashville
11.2013 - 09.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information about customers repairs.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Service Manager
Pensacola Honda
04.2012 - 11.2013
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
Automotive Service Advisor
Crest Honda
02.1997 - 04.2012
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information about customers repairs.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Automotive Service Advisor
Earl Dunn Pontiac
02.1994 - 12.1996
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Automotive Service Advisor
Trickett Honda
02.1986 - 03.1994
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Education
No Degree - Business Administration
Middle Tennessee State University
Murfreesboro, TNHigh School Diploma -
Goodlettsville High School
Goodlettsville, TN05.1983
Skills
- Sales Expertise
- Account Management
- Maintaining Clean Work Areas
- Problem Description
- Handling Customer Complaints
Timeline
Automotive Service Advisor
Audi Nashville
11.2013 - 09.2023
Service Manager
Pensacola Honda
04.2012 - 11.2013
Automotive Service Advisor
Crest Honda
02.1997 - 04.2012
Automotive Service Advisor
Earl Dunn Pontiac
02.1994 - 12.1996
Automotive Service Advisor
Trickett Honda
02.1986 - 03.1994
No Degree - Business Administration
Middle Tennessee State University
High School Diploma -
Goodlettsville High School
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