Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Rodney Makawa

HOUSEKEEPING STATEROOM STEWARD
Cape Town,NY

Summary

High-energy Cabin Steward focused on promoting customer satisfaction through exceptional service and maintaining outstanding hotel accommodations. Organized, diligent, and skilled in handling multiple cleaning and repair projects at the same time. Expert knowledge of cleaning equipment, products, and techniques. Focuses on completing all tasks quickly and with high quality standards in mind. Accommodates customer needs at all times.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Room Attendant

Princess Cruise
01.2023 - Current
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Responded to guest requests for assistance, toiletries, and personal care items.
  • Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Ensured positive guest experiences with prompt response to special requests and additional services.
  • Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
  • Inspected guest rooms to replenish soap, paper towels and toiletries.

Room Attendant

Westin Hotel
01.2019 - 12.2022
  • Keeping rooms well ventilated
  • Storing cleaning products containing chemicals securely in a cool, dry, dark place
  • Polishing all silverware in the room
  • Complying with the Hotels Policies, Procedures and Code of Ethics
  • Reporting any maintenance deficiencies to superiors
  • Only using the correct cleaning chemicals for designated surfaces, according to regulations and hotel requirements
  • Lifting mattresses weighing up to 50 lbs
  • Pushing around from room to room a fully-stocked housekeeping cart that holds a vacuum cleaner, duster, lint roller, mop, cleaning chemicals and abrasives
  • Changing dirty under blankets, pillows, duvets and bedspread
  • Bringing order to a wardrobe by folding and hanging clothes
  • Polishing and cleaning Television, fridges, and other appliances
  • Wearing personal protective equipment like protective gloves, aprons and eye protection when using dangerous chemicals

Education

High School Diploma - undefined

01.2013 - 05.2016

Certificate in hospitality management - food and beverage studies

01.2019 - 05.2022

Skills

    Guest relations

    Housekeeping

    Detail-oriented

    Team Work

    Leadership

    Communication

References

  • Bailey Dupont, baileyduponte@gmail.com, 08/2017, 06/2020
  • Anthony Davis, davidsanthony14@gmail.com, 08/2023, 06/2024

Certification

Food safety and hygiene in the catering industry

Timeline

Room Attendant

Princess Cruise
01.2023 - Current

Food safety and hygiene in the catering industry

01-2021

Room Attendant

Westin Hotel
01.2019 - 12.2022

Certificate in hospitality management - food and beverage studies

01.2019 - 05.2022

High School Diploma - undefined

01.2013 - 05.2016

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Rodney MakawaHOUSEKEEPING STATEROOM STEWARD