Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Rodney Manila

Las Vegas,NV

Summary

Data Analyst with over 8 years of experience delivering impactful analytics across operations and workforce domains. Skilled in building visualizations, dashboards, and metrics that inform leadership on performance trends, staffing needs, and strategic opportunities. Adept in SQL, Tableau, and Excel, with a focus on data integrity, efficiency, and cross-functional collaboration.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Database Analyst

Zappos
Las Vegas, NV
09.2018 - Current
  • Design, maintain, and optimize SQL queries in Amazon Redshift to support cross-functional data and reporting needs across customer service operations.
  • Build and maintain Tableau dashboards and automated reports for the call center and order verification teams, enabling visibility into performance, staffing, and fraud-related trends.
  • Configure scheduled email reports to support real-time monitoring and team workflows across multiple business units.
  • Partner with stakeholders to define KPIs, align data strategy with operational goals, and support leadership with data-informed decision-making.
  • Ensure data integrity and performance by optimizing ETL processes, tuning queries, and conducting routine validation and quality checks.
  • Deliver ad-hoc analyses and recurring reports that directly support service-level improvements, fraud detection, and customer experience initiatives.

Workforce Analyst

Zappos
Las Vegas, NV
06.2017 - 09.2018
  • Analyzed call center performance data to identify trends in staffing, efficiency, and agent productivity; delivered insights through reports and visualizations for leadership and operations teams.
  • Built and maintained KPI dashboards using Tableau and Excel to monitor agent occupancy, shrinkage, and service levels, directly supporting workforce planning and coaching initiatives.
  • Streamlined Excel-based reporting by developing automated solutions using Microsoft VBA, reducing manual workload, and improving report accuracy and turnaround time.
  • Partnered with team leads and training managers to ensure that reporting aligned with operational goals and performance improvement strategies.

Scheduling Coordinator Intern

Zappos
Las Vegas, NV
11.2015 - 06.2017
  • Generated daily reports analyzing call center service levels and staffing patterns, highlighting trends to support operational performance improvements.
  • Communicated real-time events affecting service levels, enabling quick responses from leadership and scheduling teams.
  • Supported employee scheduling by balancing business needs with staff availability and preferences.
  • Managed scheduling-related issues and escalations using the JIRA system to maintain workflow efficiency and support frontline operations.

Education

Bachelor of Science - Data Analytics

Western Governors University
04-2026

Bachelor of Science - Business Administration – International Marketing

University of Nevada, Las Vegas
Las Vegas, NV
06.2013

Skills

  • Languages & Querying: SQL, Microsoft VBA
  • Databases & Cloud: Amazon Redshift, AWS, Oracle, PostgreSQL
  • Data Analysis & Visualization: Tableau, Excel, Power BI, Amazon Quicksight
  • Tools & Platforms: JIRA, Excel Macros
  • Core Competencies: ETL Processes, Data Modeling, Query Optimization, Reporting Automation, Stakeholder Collaboration

Certification

Certified Workforce Management Professional (CWMP), RCCSP Professional Education Alliance

Timeline

Database Analyst

Zappos
09.2018 - Current

Workforce Analyst

Zappos
06.2017 - 09.2018

Scheduling Coordinator Intern

Zappos
11.2015 - 06.2017

Bachelor of Science - Data Analytics

Western Governors University

Bachelor of Science - Business Administration – International Marketing

University of Nevada, Las Vegas

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Rodney Manila