Rodney Martinez
Monte Vista,CO
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
39
39
years of professional experience
Work History
Director of Custodial Services-General Labor III
Adams State University - Art Department
05.2007 - 12.2023
- Responsibly for work staff of up 26 employees at any given time along with up to 40 student work study's
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Monitored and coordinated workflows to optimize resources.
- Established departmental performance goals and provided feedback for underperforming areas.
- Facilitated cross-functional collaboration for improved decision-making processes within organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Grounds and Nursery I
Adams State University - Facilities Services
01.1999 - 04.2007
- Maintained approximately 15 acres of campus property.
- Improved plant growth by implementing optimal watering and fertilization techniques.
- Boosted plant health with proper pruning and trimming methods.
- Coordinated deliveries efficiently ensuring timely transport of plants to clients without compromising quality.
- Supported inventory management through accurate record keeping of plant stock.
- Reduced pest issues with regular monitoring and implementation of integrated pest management strategies.
- Maintained healthy growing conditions with proper soil preparation and amendments.
- Optimized irrigation systems to conserve water resources while maintaining adequate hydration levels for plants.
- Assisted landscape designers in selecting suitable plants for projects considering specific site criteria.
- Conducted regular maintenance on tools and equipment, reducing downtime due to malfunctioning machinery.
- Promoted effective communication within team, ensuring smooth daily operations in nursery.
- Water, pruned and groomed plants and trees to maintain health and attractiveness.
- Inspected equipment and machinery to identify and schedule repair and maintenance, managing wear and tear.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Cultivated soil and added fertilizer, compost, and amendments.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees, and grass.
- Assisted with operating tractors and forklifts to transport plants and soil and perform grading.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Mulched gardens, placed sod, and adjusted soils to provide optimal growth potential.
- Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
- Operated farming equipment to move goods safely from fields to collection points.
- Used effective weed control methods, promoting plant growth.
- Assisted with maintenance and installation of irrigation equipment.
Advertising Sales Representative
Valley Courier
04.1992 - 12.1998
- Listened attentively to client feedback to create stronger relations and shape business.
- Made outbound calls to existing customers to upsell advertising packages.
- Helped customers in determining design and layout of sold and spec ads.
- Negotiated contracts with vendors and clients.
- Sent clients estimates of costs for advertising products or services and followed up by phone call or email.
- Managed multiple accounts simultaneously while ensuring timely delivery of projects and exceptional client satisfaction.
- Sold non-traditional advertising in niche publications, commercial publications, digital platforms, and direct mail formats.
- Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
- Increased advertising revenue by identifying and targeting potential clients in various industries.
- Delivered exceptional client support by resolving issues promptly and proactively addressing potential concerns before they escalated.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Delivered exemplary service to potential clients in San Luis Valley, Southern Colorado and retail newspaper advertising services.
- Developed strong client relationships for long-term success through regular communication and excellent customer service.
- Closed sales deals effectively by conducting persuasive presentations tailored to client needs.
- Devised strategies to perform at required goal level and achieve monthly quota.
- Coordinated closely with marketing department to align advertising strategies with overall company goals for maximum impact.
- Maintained and organized customer database of over 100 clients throughout San Luis Valley.
- Maximized advertising reach by researching target audiences and tailoring campaigns accordingly.
- Fostered positive work environment by mentoring junior sales representatives, sharing knowledge and expertise to contribute to team''s overall success.
- Developed innovative and creative sales pitches to expand prospect understanding of company.
- Prepared and delivered sales presentations to businesses to sell new advertising programs.
- Contacted clients in person and on telephone to obtain feedback about services purchased.
- Increased sales average through prospecting for new business at networking events and cold calling.
Route and Delivery Salesmen
Frito Lay
08.1989 - 12.1992
- Maintained positive relationships with clients through regular communication and excellent customer service skills.
- Increased customer satisfaction by efficiently delivering products on time and with friendly demeanor.
- Ensured accurate invoicing and order tracking by diligently updating company database with delivery details.
- Contributed to team success by collaborating with fellow salesmen to achieve monthly sales targets.
- Handled cash transactions accurately, maintaining proper records of all financial exchanges during deliveries.
- Remained current on industry trends and competitor offerings, providing valuable insight for strategic planning efforts within company.
- Conducted routine vehicle maintenance checks to ensure optimal performance during daily deliveries.
- Monitored inventory levels in warehouse, ensuring sufficient stock was available for timely deliveries.
- Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
- Developed strong rapport with customers, resulting in repeat business and increased sales opportunities.
- Loaded and unloaded delivery vehicles safely, adhering to proper lifting techniques to prevent injury or damage to goods.
- Demonstrated product knowledge to customers, assisting them in making informed purchasing decisions.
- Collaborated effectively with other departments such as logistics and marketing teams for seamless operations.
- Successfully met or exceeded monthly sales quotas through proactive selling strategies and excellent customer service practices.
- Maximized sales revenue by upselling additional products during deliveries, leading to increased profits.
- Participated in ongoing training sessions aimed at improving job-specific skills and overall professional development.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Displayed products properly at customer sites and according to company specifications and policies.
- Immediately addressed problems with customers to promote speedy resolution.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Represented wide range of products and brands.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Operated delivery vehicles safely and efficiently.
- Maintained positive relationships with customers to promote continued business opportunities.
- Developed strong customer base through efficient and reliable service.
- Processed payments, made change, and provided receipts.
- Stocked shelves and loaded orders to prepare deliveries.
- Maintained records of sales and customer information to support accuracy.
- Assisted with sorting and organizing stockroom items.
- Processed customer payments and kept accurate financial records.
Assistant Manager
Vail Village Inn
03.1985 - 08.1989
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Created employee schedules to align coverage with forecasted demands.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Some College (No Degree) - Gen Ed
Adams State College
Alamosa, COSome College (No Degree) - Gen Ed
Fort Lewis College
Durango, COHigh School Diploma -
Lake County High School
Leadville, CO05.1984
Skills
- Experience maintaining and ordering equipment and supplies by managing complex custodial budget
- Excellent customer service in relation to benefit plans, leave requests, conflicts, and workers compensation by acting as liaison between Human Resources
- Strategic Planning
- Verbal and written communication
- Operations Management
- Team Management
- Contract and Vendor Management
- Customer Relations
- Proficient in SCT (Banner), Workday and School dude Systems, Excel, Access Adobe, and Word
Timeline
Director of Custodial Services-General Labor III
Adams State University - Art Department
05.2007 - 12.2023
Grounds and Nursery I
Adams State University - Facilities Services
01.1999 - 04.2007
Advertising Sales Representative
Valley Courier
04.1992 - 12.1998
Route and Delivery Salesmen
Frito Lay
08.1989 - 12.1992
Assistant Manager
Vail Village Inn
03.1985 - 08.1989
Some College (No Degree) - Gen Ed
Adams State College
Some College (No Degree) - Gen Ed
Fort Lewis College
High School Diploma -
Lake County High School