Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

RODNEY MASON

Manchester

Summary

Dynamic professional with a proven track record at Local's 8 Hospitality, excelling in team management and operational efficiency. Skilled in accounts payable management and conflict resolution, I achieved 80% employee retention through innovative training initiatives, driving exceptional customer service and enhancing overall performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Accounts Assistant

CT Home Remodeling LLC
Andover
04.2024 - Current
  • Reviewed invoices for accuracy before submitting them for payment processing.
  • Maintained accurate records of financial transactions.
  • Provided administrative support to the accounting department as required.
  • Ensured compliance with company policies and procedures related to client management activities.
  • Identified opportunities to improve processes and procedures related to client management.
  • Built and implemented systems for lead generation, client management and office operations.

GENERAL MANAGER

Local's 8 Hospitality
Hartford
08.2022 - 03.2024
  • Led daily operations, optimizing efficiency and ensuring adherence to company standards with prime cost constantly at 49%
  • Managed a team of 20+ employees, overseeing training, scheduling, and performance evaluations.
  • Achieved 80% employee retention by leading training initiatives that enhanced team performance, elevated customer service, and increased engagement

ASSISTANT GENERAL MANAGER

Wagamama USA
Boston
02.2020 - 04.2022
  • Oversaw catering and event operations, managing logistics, scheduling, and client relations to keep cost below 41%.
  • Developed team skills in event execution and customer service, contributing to a 36% annual growth in monthly performance metrics.
  • Managed cross-functional coordination with vendors and corporate partners to ensure successful event delivery with 17% growth revenue.

GUEST RELATIONS MANAGER/ASSISTANT MANAGER

Greek Hospitality Group
Boston
05.2018 - 01.2020
  • Supervised daily front-of-house operations, improving customer satisfaction and operational efficiency with prime cost staying below 52%
  • Led onboarding and staff development programs, achieving a 41% reduction in turnover through effective training and support.
  • Managed customer inquiries and conflict resolution to maintain brand reputation with being at a 76%.

OPERATIONS MANAGER

Uno De 50
Boston
09.2013 - 02.2016
  • Led sales and client relations efforts, ensuring exceptional customer service and conversion at 42%
  • Trained team members on sales techniques and product knowledge, resulting in a 50% increase in key performance indicators (KPIs).
  • Led inventory management and merchandising efforts, consistently keeping losses under 5%.
  • Coached store managers across the Boston, New York, and Chicago markets on effective team training strategies, driving monthly sales goals between $34,000 and $52,000.
  • Achieved promotion to Operations Manager after exceeding performance targets by 20%, driving success through the implementation of collaborative selling strategies.

Education

HIGH SCHOOL DIPLOMA -

William Allen High School
Allentown, PA

Skills

  • Customer service
  • Team collaboration
  • Communication skills
  • Attention to detail
  • Accounts payable management
  • Bank reconciliation
  • Cash flow management
  • Record keeping
  • Financial reporting
  • Inventory control
  • Employee training
  • Event planning
  • Team building
  • Conflict resolution
  • Sales strategies
  • Client relations
  • Operational efficiency
  • Team management
  • Reservation handling
  • Catering coordination

Certification

Serve Safe Certified

National Restaurant Association

2023-12-04 - 2028-12-04

Languages

Spanish
Limited

References

References available upon request.

Timeline

Accounts Assistant

CT Home Remodeling LLC
04.2024 - Current

GENERAL MANAGER

Local's 8 Hospitality
08.2022 - 03.2024

ASSISTANT GENERAL MANAGER

Wagamama USA
02.2020 - 04.2022

GUEST RELATIONS MANAGER/ASSISTANT MANAGER

Greek Hospitality Group
05.2018 - 01.2020

OPERATIONS MANAGER

Uno De 50
09.2013 - 02.2016

HIGH SCHOOL DIPLOMA -

William Allen High School

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