Rodney Mayall
Highland,UT
Summary
Ambitious Club Manager who effectively manages clubhouse operations within retail and hospitality settings. Adept at ensuring the availability of guest amenities. Focused on managing all club activities including staffing and inventories of supplies and products. Highly motivated manager of service professionals dedicated to exceptional customer experiences in fine wine and dining; looking to expand professional experience in club management and continuing wine education,
Overview
18
18
years of professional experience
Work History
Wine Sales Representative
Purveyors Of Wine
04.2022 - Current
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Boosted revenue through effective negotiation of pricing structures and sales contracts with vendors.
- Provided exceptional customer service by promptly addressing concerns or inquiries from clients and distributors.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Assisted winemakers in refining their product offerings based on customer feedback and preferences gathered during tastings.
- Educated clients on proper food pairing suggestions for each wine variety, increasing overall enjoyment of the product experience.
- Coordinated with event planners to secure sponsorships or partnerships for various wine-related events, leading to increased exposure for the company and its products.
Server and bartender
Spencer's Steakhouse
02.2008 - Current
- Extensive wine list of over 300 bottles.
Clubhouse Manager
Cottonwood Country Club
10.2013 - 03.2022
- Accomplished opening of new clubhouse, menu design, and instituting new restaurant and bar procedures including creation of seasonal cocktail menu, wine and beer lists
- Responsible for scheduling and hiring and training of all staff
- Oversee management of three food and beverage outlets and front desk staff
- Attend all committee meetings and work with house committee on all member issues
- Strong passion for food and drink and hospitality - commitment to excellent service
- Exceptional interpersonal skills - able to manage and motivate others
- Food safety understanding - food handlers' certification
- Extensive background in liquor, wine and food service - over 14 years' experience
- Aptitude in mathematics and computer and information technology
- Coordinate special events throughout the year
- Work with local breweries, wine brokers and distilleries
- Coordinate with executive chef on menu for special events and pairing dinners and seasonal menus
- Ensure front of house staff is current on food and alcohol certifications as well as ongoing training with food, wine and alcohol classes
- Inventory and ordering wine, beer and spirits.
- Supported membership growth through targeted outreach efforts and exceptional member experiences that encouraged referrals.
- Demonstrated commitment to continuous improvement by attending industry conferences and seminars to stay updated on current trends in club management.
- Streamlined operations by developing efficient processes for staff scheduling, inventory control, and facility maintenance.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Managed financial aspects of the clubhouse, including budgeting, forecasting, and expense tracking to ensure profitability.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Maintained high standards of cleanliness and safety within the clubhouse facilities, exceeding health code regulations.
Lead Server
Glenwild Golf Club & Spa
05.2006 - 10.2013
- Lead Server responsible for leading and mentoring staff
- Private function and banquet management.
Education
Level Two Certified Sommelier -
Court of Master Sommeliers
LAS VEGAS, NEVADALevel Three Award in Wines -
WSET Global
Denver, COSkills
- Strong passion for food and drink and hospitality - commitment to excellent service
- Exceptional interpersonal skills - able to manage and motivate others
- Food safety understanding - food handlers' certification
- Extensive background in liquor, wine and food service - over 14 years' experience
- Aptitude in mathematics and computer and information technology
Timeline
Wine Sales Representative
Purveyors Of Wine
04.2022 - Current
Clubhouse Manager
Cottonwood Country Club
10.2013 - 03.2022
Server and bartender
Spencer's Steakhouse
02.2008 - Current
Lead Server
Glenwild Golf Club & Spa
05.2006 - 10.2013
Level Two Certified Sommelier -
Court of Master Sommeliers
Level Three Award in Wines -
WSET Global
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