Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rodney Mayfield

Richmond,VA

Summary

Dependable, hardworking, and responsible employee with a high level of customer satisfaction, seeking a position that will allow me to grow, utilize my current skill set, and acquire new abilities.

Overview

11
11
years of professional experience

Work History

Internal Support Group

Maximus Federal
Chester, VA
08.2020 - Current
  • Answer general Medicare questions.
  • Support and develop employees.
  • Resolve supervisor escalations.
  • Submit escalations.
  • Provide quality customer service.
  • Compare insurance plans.
  • Data entry.
  • Follow federal guidelines.
  • Take inbound supervisor calls.

Customer Service Representative Team Lead

Community Choice Financial Inc.
Richmond, VA
08.2017 - 08.2020
  • Data entry.
  • Maintain a teller drawer to perform cash transactions.
  • Manage and maintain a cash vault with over 20,000.
  • Process new personal and title loans.
  • Explain a contract and underwriting process.
  • Collect payments via cash or credit card.
  • Trusted keyholder.
  • Responsibly open and close the store.
  • Process checks and wire transfers.
  • Perform courtesy calls.

Shift Manager

Wawa
Richmond, VA
06.2014 - 08.2018
  • Trained and developed new employees on safety protocols and operational procedures.
  • Supervised daily operations and ensured adherence to company policies.
  • Monitored inventory levels and facilitated timely restocking of supplies.
  • Resolved customer inquiries and complaints in a professional manner.
  • Trusted Keyholder.
  • Set planograms and store displays.
  • Ensure all food and safety guidelines are met daily.

Education

High School Diploma -

Armstrong High School
Richmond, VA
06-2003

Skills

  • Customer service
  • Data entry
  • Medicare knowledge
  • Problem solving
  • Cash handling
  • Loan processing
  • Safety compliance
  • Inventory management
  • Team management
  • Multitasking Abilities
  • Payment processing

Accomplishments

  • Employee of the Month

Timeline

Internal Support Group

Maximus Federal
08.2020 - Current

Customer Service Representative Team Lead

Community Choice Financial Inc.
08.2017 - 08.2020

Shift Manager

Wawa
06.2014 - 08.2018

High School Diploma -

Armstrong High School

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