Rodney Mayo
Chesapeake,VA
Summary
Motivated Inbound Call Center Agent with background in delivering high-quality customer service over the phone. Notable strengths include strong communication skills, problem-solving abilities and maintaining positive client relationships. Successfully improved customer satisfaction ratings in previous roles by efficiently addressing concerns and providing solutions.
Overview
39
39
years of professional experience
Work History
Inbound Call Center Agent
Bostick & Carr
Chesapeake , VA
2020.12 - 2023.05
- Followed up with customers to ensure their satisfaction with the resolution of their inquiries.
- Developed strategies to reduce wait times and improve customer experience while on hold or waiting for an agent.
- Escalated more difficult calls to supervisors as needed.
- Updated customer contact information in company database systems.
- Recommended additional products or services that may be beneficial to customers.
- Accepted inbound calls and reached out to connect with customers in need of service and support.
- Answered inbound calls to provide information, answer questions or discuss payment options.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Offered resolutions to de-escalate calls and solve customer issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Mechanical Technician
USG
Norfolk , VA
1984.02 - 2020.10
- Replaced worn or defective parts with new ones.
- Tested, diagnosed, and repaired malfunctioning components.
- Assisted in the installation of new machines and equipment.
- Inspected completed work for accuracy and quality assurance.
- Monitored performance parameters to ensure optimal operation of machinery.
- Conducted routine lubrication of moving parts according to safety protocols.
- Adjusted machine settings as needed to optimize production processes.
- Developed detailed reports on operational issues and recommended corrective actions.
- Calibrated instruments used in testing operations to verify performance specifications.
- Maintained accurate records of repairs and preventive maintenance activities.
- Utilized hand tools such as wrenches, pliers, screwdrivers.
- Followed safety regulations while working with hazardous materials and chemicals.
- Researched technical manuals for troubleshooting guidance when necessary.
- Organized spare parts inventory to facilitate quick access during repairs or replacements.
- Ensured the proper disposal of waste materials generated from repair works.
- Attended training sessions for updates on product changes or modifications.
- Diagnosed mechanical problems and determined solutions to correct concerns.
Education
High School Diploma -
Lake Taylor High School
Norfolk, VA1983-06
Skills
- Call handling
- Strong Work Ethic
- Customer Service
- Complaint resolution
- Call Control
- Problem-solving skills
- Professional phone voice
- Resolving issues
- Call Center Operations
- Customer communications
- Inbound Phone Call Management
- Answering questions
- Verbal and written communication
- Providing customer support
- Call documentation skills
- Call Center Customer Service
- Report Preparation
- Account updating
Affiliations
i played football for three years while in high school
Custom
References available upon request.
Timeline
Inbound Call Center Agent
Bostick & Carr
2020.12 - 2023.05
Mechanical Technician
USG
1984.02 - 2020.10
High School Diploma -
Lake Taylor High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 10 staff members.
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