Rodney Mendieta

Contract management and execution
• Monitor implementation of contracts in his/her area for customers (ex: Distributing work instructions and monitoring performance of Service Providers, Monitoring operational costs)
• Guarantee the respect of contractual commitments,
• Implement in your area the service providers performance monitoring and provide action plans up aiming to put Service Provider performances back on target.
• Enforce the qualification/ disqualification of Service Providers in the area.
Area Operational Management
• Optimize costs of operations
• Contribute in settling litigation
• Report on operation according to needs,
• Follow Operational KPI’s and improve performance of his/her team
• Develop and manage his team
• Guarantee the deployment of safety rules in his/her area.
• Guaranty implementation of ordering / reception of tires on his perimeter
• Guaranty implementation of derogation process when necessary

Product & Service technical knowledge
• Matches product/service to obvious customer needs.
• Locates and uses expertise of others to improve product/service knowledge.
• Displays knowledge of how products/services compare with those of the competition.

Team Management
• Manage employees according to the leadership model
• Ensure ethical business practices are followed.
• Champion, demonstrate, and uphold our core values: Customer Centric, Respect, Integrity, Teamwork, responsible, accountable, & winning.
• Coach, train and evaluate the team’s performance on a periodic basis and ensure compliance with the working methods and if needed, bring the necessary changes for professional development.
• Analyze the Indicators report for establishing the variable remuneration criteria.
• Propose quantitative and qualitative objectives for the team.

• Improved overall operational efficiency by streamlining processes and implementing new systems.
• Achieved cost reduction by optimizing resource allocation and renegotiating supplier contracts.

• Vision and Alignment
  • Share the vision/strategy of your perimeter with the team members
  • Provide guidance, instruction and direction to team members to enhance productivity and alignment while ensuring balance of people's lives is maintained
  • Provides macro estimation of the planned delivery;
  • Ensures consistency and facilitates collaboration across functions for specific service at strategic horizon
  • Provides input on how to improve the customer/partner/employee satisfaction to guaranty the best experience
  • Enable the team to achieve the collective objectives (specify if needed)
  • Provide an environment allowing continuous progress and innovation
  • Ensure the Promise to the Customer is respected throughout the operational process and initiates improvement to realign if needed.
  • Define and propose resources/competencies needed (e.g. financial, human, physical etc.) to meet the goals/ambitions
  • Manage the flow of day-to-day operations
  
  Team support & development
  • Provide guidance on how to best anticipates and handles operational issues
  • Monitors the quantitative and qualitative achievements of the team and share with appropriate stakeholders
  • Coach the team members or cross-functional partner to ensure success
  • Lead team discussion and problem solving for issues that arise within the scope of the team's responsibilities
  • Lead team and/or cross functional meeting as required
  • Provide training to enhance team member’s competencies and their professional development and careers
  • Share and encourage the exchange of best practices
  • Listen to team members' feedback
• Developed a high-performing team by providing ongoing training, coaching, and performance evaluations.

SERVICE PROVIDER MANAGEMENT
• Implement the geographic service delivery strategy in your local area (number of technicians, location, network coverage, etc.
• Seek, qualify and homologate new partnership with service providers and set up contract, infrastructure, technical capability, location, cost of the service, etc.
• Manages existing partner relations within established agreements and/or implement new agreements in new territory
• Ensure the network evolve according to the Company quality standards.
• Ensure the business model of the provider is aligned with the company vision (financial, environmental and social sustainability)
• Audit the provider on the support provided to customers.
• When applicable, ensure the material is available at the service provider.

CONTRACT MANAGEMENT & ACTIVITIES MONITORING
• Coordinates and monitor activities to ensure respect of timetable.
• Manage the Service provider contracts and payments of the service provided to the customer
• Monitors partnership arrangements to ensure that the objectives of the partnership remain on target.
• Monitors service providers performance (NPS) on his/her perimeter, and, when necessary, implement action plans aiming to put Service Provider performances back on target.
• Assess the Service Provider the operational/financial/ environmental performance
• Ensure that safety are respected by the provider
• Ensure that the provider has the proper inventory to support the customer

TRAINING AND NETWORK IMPROVEMENT
• Trains the service provider network on the different offers in the territories.
• Work closely with Service consultant to help define the service installation process, the accessories assembling manuals and the work instructions
• Analyze technical reports requesting financial compensation due to product or installation failures that may have caused damages to the customer's vehicle.
• Prospect and open new technical installation (provider) locations for the deployment of the solution.

Ensures preventive follow-up (inspection) of vehicles according to the periodicity defined in the contract & country road laws or contract specifications
• Knows the driving conditions and contributes to the tire recommendation process
• Schedules and executes necessary operations to maximize tire life. Maintain Services equipment, tooling and premises.
• Comments and ensures validation by the customer of operating documents (ex : non seen veh list)
• Use Michelin solutions’s tools and processes (ex: Fleet Inspection Tool, TYC portal , supply, …)
• Ensures invoicing of damaged items
• Optimizes the operational stocks (rolling and standing)
• Applies safety instructions in the execution of work

• Developed strong relationships with clients through excellent communication skills and personalized attention to their needs.

• Enhanced construction safety by implementing rigorous site inspections and hazard assessments.
• Reduced workplace incidents through proactive identification and mitigation of potential risks.
• Developed comprehensive safety training programs for all construction team members, resulting in improved compliance.
• Managed safety documentation, ensuring accurate records were maintained for audits and regulatory purposes.