Rodney Michael

Knightstown,IN

Summary

Dynamic professional with extensive experience as Owner/Operator at Krios Water Solutions, excelling in operational management and customer service. Proven track record in enhancing water quality testing procedures and optimizing inventory management, resulting in increased customer satisfaction. Strong leadership and communication skills foster team collaboration and drive process improvements.

Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models, and optimizing inventory control procedures.

Overview

years of professional experience

Work History

Owner/Operator

Krios Water Solutions

01.2019 - Current

Managed daily operations to ensure seamless service delivery and customer satisfaction.
Developed and implemented water quality testing procedures to maintain compliance with health regulations.
Oversaw inventory management, optimizing supply chain processes for efficiency and cost-effectiveness.
Trained and mentored staff on best practices for customer service and operational excellence.
Led troubleshooting efforts for system failures, ensuring minimal downtime and prompt resolutions.
Increased customer satisfaction by providing high-quality services and timely communication.
Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
Completed preventive maintenance checks and basic repairs to vehicles.
Completed routine maintenance on truck to keep in working order.

Technical Supervisor

Kinetico Quality Water

01.2011 - 09.2018

Supervised daily operations to ensure compliance with quality standards and safety regulations.
Managed team performance by providing mentorship and training on technical systems and processes.
Implemented process improvements that enhanced operational efficiency and reduced downtime.
Coordinated troubleshooting efforts for complex water treatment systems, ensuring swift resolution of issues.
Led initiatives to streamline communication among team members, fostering a collaborative work environment.
Collaborated with cross-functional teams to integrate new technologies into existing workflows effectively.
Conducted audits to assess system functionality, identifying areas for enhancement and further training needs.
Developed maintenance schedules to prolong equipment lifespan and optimize resource utilization.
Played an instrumental role in the successful completion of numerous high-stakes projects, utilizing strong leadership skills to guide team members through complex challenges and deliver exceptional results.
Demonstrated excellent problem-solving abilities by quickly identifying root causes of technical issues and implementing appropriate solutions to mitigate future occurrences.
Increased customer satisfaction rates by promptly addressing technical issues and providing exceptional support services to clients.
Formulated plans for improving procedures, training and processes.

Education

High School Diploma -

Greenfield Central High

Greenfield, IN

Skills

Operational management
Water quality testing
Inventory management
Customer service
Staff training
Troubleshooting systems
Communication skills
Preventive maintenance
Technical supervision
Process improvement
Project leadership
Equipment maintenance
Customer consultation

Team collaboration
Performance evaluation
Safety regulations compliance
Quality assurance
Operations management
Documentation and reporting
Hiring
Staff training and development
Sales negotiation
Strategic planning
Performance analysis
Client relationship management
Cost management

Timeline