Rodney Monroe

Dedicated transportation professional with a focus on customer satisfaction and operational excellence. Proven track record of proactively communicating with and responding to both internal and external customers to address inquiries, check load status, and resolve issues promptly, thereby ensuring high levels of customer satisfaction.

Skilled in confirming deliveries meet defined service levels according to on-time service management requirements, guaranteeing timely and reliable service to customers.

Experienced in managing customer relations by regularly engaging with customers, understanding their needs and goals, and providing tailored solutions to maximize freight potential and growth. Proficient in promoting the Tyson 5 C’s (Care, Commitment, Collaboration, Courage, and Curiosity) to fulfill customer needs and enhance overall customer experience.

An effective leader adept at leading and developing teams to accomplish organizational goals. Focused on fostering a collaborative and supportive team environment while promoting a customer-centric approach. Committed to driving continuous improvement and excellence in service delivery.

Collaborate with multiple groups including sales, prod planning, warehousing, and transportation to analyze and formulate daily, weekly, and monthly plans to better execute on-time service

Management of all on-time reporting, gap analysis, and improvement strategies for customer OTIF metrics/programs review and ensure accurate payment for all detention payments to our carrier base

Daily interactions with Contract Carrier, Strategy, and Tyson Fleet Ops Managers to discuss truck markets, demand planning, and service needs.

Highly skilled transportation procurement specialist with a proven track record of purchasing transportation services from qualified carriers to provide optimal solutions for customers. Proficient in ensuring flawless execution of freight bookings, utilizing both internal assets and external resources to guarantee on-time delivery.

Experienced negotiator, adept at securing competitive purchase rates to meet revenue and profit margin objectives while fostering positive business relationships with carriers. Demonstrated ability to increase daily profits by 60% through strategic deal-brokering aligned with market trends.

Effective manager of freight in transit, consistently obtaining timely updates from carriers/drivers to monitor movement and ensure timely delivery. Proactive communicator of service failures to internal support teams, minimizing service disruptions, promoting on-time delivery, and prioritizing safety.

Skilled in resolving vendor or contractor grievances and claims against suppliers, ensuring smooth operations and maintaining positive vendor relationships. Additionally, experienced in reducing production downtime by overseeing quality control and assembly processes.

A results-oriented professional with a strong focus on optimizing transportation operations to drive profitability and customer satisfaction.

Experienced transportation professional with a focus on fostering employee engagement and driving business growth through effective customer collaboration. Skilled in developing strategies to enhance employee engagement with diverse customers across regions, resulting in improved business outcomes.

Proficient in supporting quarterly performance reviews with key transportation suppliers to identify growth opportunities and areas for improvement, facilitating stronger partnerships and service enhancements.

Effective in managing customer relations by regularly engaging with customers to understand their needs and goals. Utilizes this insight to provide tailored solutions that maximize freight potential and drive business growth.

A proactive communicator who responds promptly to internal and external customer inquiries, ensuring high levels of customer satisfaction and minimizing service failures. Capable of checking load status, resolving problems, and managing customer expectations effectively.

Experienced in entering customer orders into the order management system, tracking loads, and obtaining approval for accessorial charges with assigned customers. Skilled in maintaining accurate records and ensuring compliance with customer requirements.

Committed to delivering exceptional customer service and fostering long-term relationships with customers to drive mutual success and growth.

Responded proactively and positively to rapid change.

Followed up with customers about resolved issues to maintain high standards of customer service.

Dynamic sales professional with a proven track record in developing and acquiring potential driver leads through strategic outreach methods including cold calling, emails, computer databases, and internet resources. Demonstrated ability to effectively identify and engage with prospective drivers, resulting in increased recruitment success.

Experienced in maintaining personal sales goals while aligning with company growth targets, ensuring consistent performance and contribution to organizational objectives.

Skilled in assisting qualified drivers through the hiring process, adeptly managing paperwork and facilitating the background check process to streamline recruitment procedures and expedite onboarding. Dedicated to providing exceptional support and guidance to candidates, fostering positive experiences and long-term relationships.

A results-oriented professional with a strong commitment to driving recruitment success and contributing to the growth and success of the organization.

Organized career fairs and networking events to connect job seekers with potential employers in relevant industries.

Collaborated with hiring managers to understand job requirements and expectations.