Hardworking, punctual, diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Customer-focused employee with commitment to quality assurance.
Overview
26
26
years of professional experience
Work History
Distribution Center Manager
HLC - *Layoff - Business Downsizing*
Lexington, South Carolina
08.2017 - 02.2024
Managed eight employees
Managed the upkeep of interior and exterior of distribution center
Supervise daily warehouse activities, including quality assurance, inventory control, space management, logistics, floor productivity, and customer service
Scheduling routine inspections and emergency repairs with outside vendors
Inspected building’s structures to determine the need for repairs
Reviewed utilities consumption and strive to minimize costs
Ordered supplies for distribution operations
Extract data from reports to manage productivity
Improves staff performance by coaching, counseling, and disciplining employees
Ensure team is operating safely on day-to-day basis
Meet regularly with warehouse leads to analyze productivity and daily tasks
Ensure the team operates in accordance with company policies and procedures
Set goals and organize work to meet and exceed goals.
Distribution Center Receiving Lead
HLC
Lexington, South Carolina
09.2012 - 08.2017
Responsible for directing the activities of the receiving employees
Received inbound calls to schedule incoming freight
Make contact with buyers and product managers via email or phone regarding issues with product
Accurately verified that all piece counts on Purchase Orders, Packing Slips, and the actual product match
Performs manual and clerical duties related to shipments and receipt of materials
Ensure the team operates in accordance with company policies and procedures
Set goals and organize work to meet and exceed goals
Plan, direct, and accountable for all receiving operations including, inventory, equipment, and systems
Ensure weight and dimensions of product is correctly entered into database for shipping cost
Communicate problems that may affect the integrity of the customer, HLC or vendor.
Distribution Center Warehouse Clerk
HLC
Lexington, South Carolina
02.2009 - 09.2012
Worked with IT Department to modify database to correct dimensions and weight of product
Served as auditor to ensure that shipping standards are met consistently
Prepared shipping documents for truck shipments
Processed outbound shipments utilizing, FedEx and UPS software
Used scanner equipment to scan material into and out inventory
Prepared shipments for customers and ensured that orders are complete and accurate
Load and unload trucks as needed.
Customer Service Shipping Clerk
Lamson and Sessions - *Layoff - Business was sold*
Blythewood, South Carolina
08.2001 - 04.2008
Received inbound calls and work with private carrier vendors in scheduling shipments
Received inbound calls from customers and carriers regarding merchandise they received
Received inbound calls from floor associates to correct problem orders
Coordinated customer orders via email with corporate sales representatives
Researched why shipments not billed and decide best action to resolve
Team leader and worked closely with supervisor to carry out department duties
Served as resource person in supervisor’s absence
Maintained current and accurate data entry for all transactions through SAP
Ensured bill of ladings are accurate prior to shipping
Utilized a systematic approach to disseminate orders to workers.
Distribution Center Lead Associate
Lamson and Sessions
Blythewood, SC
04.2000 - 08.2001
Served as resource person for my work group
Assisted supervisor in seeing that assignments are completed in accordance with instructions and provided needed support to ensure that work group achieved its productivity, quality, and safety objectives
Trained associates in job functions; coached and motivated associates to continuously improve
Provided direction to associates in the carrying out of work assignments.
Distribution Center Warehouse Clerk
Lamson and Sessions
Blythewood, SC
03.1999 - 04.2000
Prepared customer orders to meet their requirements
Loaded and unloaded materials onto or from pallets, trays, racks and shelves
Reviewed orders as assigned on the Radio Frequency (RF).
Warehouse Associate
Circuit City
Columbia, South Carolina
10.1997 - 03.1999
Prepared merchandise for customer pick-up and delivery
Delivered merchandise to customer homes
Ensured accurate shipping and receiving of material by performing basic, receiving and packaging functions
Operated motorized equipment to load, and unload merchandise from and to bin locations.
Education
Associate of Science - Computer Technology
Midlands Technical College
Columbia, SC
08-2002
Skills
Customer Service
Quality Control
Reports and Spreadsheets Generation
Data Entry
Warehouse support
Pricing Strategies
Inbound and Outbound Calling
Follow-up skills
Positive and professional
Prioritization
Research
Courteous demeanor
Career Experience
HLC, Lexington, South Carolina, Distribution Center Manager, 08/2017-02/2024, Layoff – Company Downsizing, Managed eight employees, Managed the upkeep of interior and exterior of distribution center, Supervise daily warehouse activities, including quality assurance, inventory control, space management, logistics, floor productivity, and customer service, Scheduling routine inspections and emergency repairs with outside vendors, Inspected building’s structures to determine the need for repairs, Reviewed utilities consumption and strive to minimize costs, Ordered supplies for distribution operations, Extract data from reports to manage productivity, Improves staff performance by coaching, counseling, and disciplining employees, Ensure team is operating safely on day-to-day basis, Meet regularly with warehouse leads to analyze productivity and daily tasks, Ensure the team operates in accordance with company policies and procedures, Set goals and organize work to meet and exceed goals
HLC, Lexington, South Carolina, Distribution Center Receiving Lead, 09/2012-08/2017, Responsible for directing the activities of the receiving employees, Received inbound calls to schedule incoming freight, Make contact with buyers and product managers via email or phone regarding issues with product, Accurately verified that all piece counts on Purchase Orders, Packing Slips, and the actual product match, Performs manual and clerical duties related to shipments and receipt of materials, Ensure the team operates in accordance with company policies and procedures, Set goals and organize work to meet and exceed goals, Plan, direct, and accountable for all receiving operations including, inventory, equipment, and systems, Ensure weight and dimensions of product is correctly entered into database for shipping cost, Communicate problems that may affect the integrity of the customer, HLC or vendor
HLC, Lexington, South Carolina, Distribution Center Warehouse Clerk, 02/2009-09/2012, Worked with IT Department to modify database to correct dimensions and weight of product, Served as auditor to ensure that shipping standards are met consistently, Prepared shipping documents for truck shipments, Processed outbound shipments utilizing, FedEx and UPS software, Used scanner equipment to scan material into and out inventory, Prepared shipments for customers and ensured that orders are complete and accurate, Load and unload trucks as needed
Lamson and Sessions, Blythewood, South Carolina, Customer Service Shipping Clerk, 08/2001-04/2008, Received inbound calls and work with private carrier vendors in scheduling shipments, Received inbound calls from customers and carriers regarding merchandise they received, Received inbound calls from floor associates to correct problem orders, Coordinated customer orders via email with corporate sales representatives, Researched why shipments not billed and decide best action to resolve, Team leader and worked closely with supervisor to carry out department duties, Served as resource person in supervisor’s absence, Maintained current and accurate data entry for all transactions through SAP, Ensured bill of ladings are accurate prior to shipping, Utilized a systematic approach to disseminate orders to workers
HLC, Lexington, South Carolina, Distribution Center Lead Associate, 04/2000-08/2001, Served as resource person for my work group, Assisted supervisor in seeing that assignments are completed in accordance with instructions and provided needed support to ensure that work group achieved its productivity, quality, and safety objectives, Trained associates in job functions; coached and motivated associates to continuously improve, Provided direction to associates in the carrying out of work assignments
HLC, Lexington, South Carolina, Distribution Warehouse Associate, 03/1999-04/2000, Prepared customer orders to meet their requirements, Loaded and unloaded materials onto or from pallets, trays, racks and shelves, Reviewed orders as assigned on the Radio Frequency (RF)
Circuit City, Columbia, South Carolina, Warehouse Associate, 10/1997-03/1999, Prepared merchandise for customer pick-up and delivery, Delivered merchandise to customer homes, Ensured accurate shipping and receiving of material by performing basic, receiving and packaging functions, Operated motorized equipment to load, and unload merchandise from and to bin locations
Timeline
Distribution Center Manager
HLC - *Layoff - Business Downsizing*
08.2017 - 02.2024
Distribution Center Receiving Lead
HLC
09.2012 - 08.2017
Distribution Center Warehouse Clerk
HLC
02.2009 - 09.2012
Customer Service Shipping Clerk
Lamson and Sessions - *Layoff - Business was sold*