Rodney Naccarato Winstead
Summary
Competent General Manager who will bring quality, enthusiasm, and passion as well as progressive leadership experience. Responsible and professional, with the capacity to adapt, to a fast-paced work environment.
My first objective is to assist the team and aid in the company's success. I offer exceptional communication and leadership skills, I'm a motivated, achievement-orientated professional with a consultative approach and the ability to positively connect with all team members and guests.
Overview
33
33
years of professional experience
Work History
General Manager
Titan Hospitality Group
03.2025 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Ensure excellent customer service in every aspect; address complaints promptly and take necessary steps to convert unhappy guests into loyal customers.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Responsible of maintaining a consistent standard of excellence in food preparation and service.
- Ensure service standards by being physically present on the floor during service.
- Ensure that food handling, cleanliness, and upkeep of kitchen and dining areas follow strict sanitary practices. Ensure that operational standards, company policies, and federal/state/local laws are being followed.
General Manager
Cinepolis USA
03.2022 - Current
- Handles day to day operations by completing action plans daily to have the highest execution for all team members to provide the best experience for our guests
- Implements guest service standards
- Resolve all guest relations issues
- Completes internal audits
- Identifies trends through Blackbox
- Accomplishes human resource objectives by recruiting, selecting, orientating, training, assigning, scheduling, coaching, counseling, and when necessary, disciplining theater team members
- Meet the theater's financial objectives by properly forecasting, scheduling and adjusting labor
- Analyzes variances and responds accordingly
- Maintains a safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures
- Complies with all legal regulations
- Demonstrates an ownership to all the responsibilities and operations of the theatre
- Ensure outstanding on-screen presentation by diligently checking the operation and maintenance of the digital projection equipment
General Manager
BJ's Restaurant
12.2011 - 02.2022
- Established operational success through effective staffing, strong training, adherence to safety regulations, and well-timed customer service
- Awarded top performers club 4 years in a row (comp sales vs prior year, under 50% hourly turnover percentage over2 years, highest loyalty transactions per 100 guests)
- Managed 20 managers, promoted 7 hourly team members to a managerial position
- Influenced efficiency by coaching and mentoring 150 personnel on culture principles, industry practices, company procedures, and Micros system
- Increased sales of 8-12% over black box targets
- Adapted to change
- Assessed financial statements and black box reports to evaluate overall performance, develop targeted improvements, and implement changes resulting in positive comp sales
Asst. General Manager
Dave & Buster's Entertainment Inc
03.2002 - 11.2011
- Monitored and motivated over100 team members to efficiently achieve challenging business goals
- Coordinated tech operations with team of10 skilled workers, delegating tasks and organizing schedules
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Established performance-based culture based on individual accountability, goal attainment, and team achievement
- Directed all administrative needs such as record-keeping, payroll administration, and accounts payable
- Developed staff members with successful training programs based around culture focused on employee empowerment and customer service
General Manager
Macaroni Grill
01.1992 - 02.2002
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits
- Implemented schedules for100 staff by planning and designating shifts and hours
- Managed compliance with all health code and sanitation requirements and received top-notch inspection scores
- Recorded strict quality standards, continuously monitoring food handling and safety
- Scored95% or above on all health department scores
Education
National University
San Diego, CA02.2021
Associate of Pastry Arts - undefined
Auguste Escoffier School of Culinary Arts
Boulder, CO05.2020
Skills
- Operations management
- Health code compliance
- Inventory organization
- Purchasing and cost control
- Food safety
- Detail oriented
- Customer engagement
- Employee training
- Excel certified
Timeline
General Manager
Titan Hospitality Group
03.2025 - Current
General Manager
Cinepolis USA
03.2022 - Current
General Manager
BJ's Restaurant
12.2011 - 02.2022
Asst. General Manager
Dave & Buster's Entertainment Inc
03.2002 - 11.2011
General Manager
Macaroni Grill
01.1992 - 02.2002
Associate of Pastry Arts - undefined
Auguste Escoffier School of Culinary Arts
National University
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