Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rodney Norvil

Houston,TX

Summary

My objective is to obtain a leading position with a remarkable company and/or organization to build a relationship where I can grow, while I utilize all my talents and skills. I'm highly skilled in public speaking with aptitude for event coordination and community networking.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Community Liaison Director

Unicare Palliative & Hospice
01.2022 - Current
  • Distributed monthly community newsletters to convey important news and events to local families and leaders.
  • Networked with local organizations, leaders, and consumers, resulting in establishment of new and lasting partnerships and relationships.
  • Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
  • Communicated with community members to assess concerns or current issues and identify corrective measures.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Organized logistics for marketing strategy meetings.

Administrative Assistant

City of Houston
05.2017 - Current
  • Maintain and operate program, equipment and facilities in a safe, responsible manner.
  • Provide positive role model for youth, promoting healthy, active and structured environment. Implement tennis, educational and creative curriculum for students.
  • Keep accurate records regarding student registration and participation.
  • Assist in marketing program to community.
  • Must secure transportation to multiple sites, check out/transport program equipment
  • Seasonal
  • Established individual goals and monitored player performance to support achievement.
  • Coordinated game and practice schedules within rigid training timeframes.

Support

Avondale House
08.2017 - 01.2022
  • Implements target goals and objectives as written on the individual's IEP/IPP.
  • Keeps daily data and records on each individual's performance.
  • Provides/supervises daily nutritional, health and hygiene care for all individuals assigned.
  • Supervises self-administration of medication program.
  • Supervises recreational outings.
  • Participates in monthly house meeting as part of staff development requirements.
  • Insures completion and entry into Reboot system of daily house documentation, to include but not limited to fire drill reports, daily progress notes, cleaning checklists, incident reports, medication administration, attendance records and other documents as required.
  • Works with staff throughout Avondale House to meet the needs of each client

Customer Care Specialist

Alorica
06.2016 - 08.2018
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Responded to customer needs through competent customer service and prompt problem-solving.
    • Identified customer issues with products or services, investigated causes and initiated resolutions.
    • Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
    • Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.

Customer Service Manager

HEB
06.2013 - 05.2017
  • Oversaw entire Department operation to ensure superb product and customer service
  • Followed through with client requests to resolve problems.
  • Works with sales personnel to generate new business and maintain current client relations
  • Effectively promote services/products provided by Central Market to maximize sales
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Works to achieve set department budget that contributes to the stores long range goals

Education

Associate of Arts - Business Management

Texas Southern University
Houston, TX
09-2023

BUSINESS -

LoneStar College
Houston, TX
06-2019

Skills

  • Event management

  • Policy analysis

  • Neighborhood watch development

  • Community resources

  • Public speaking events

  • Hospice education

  • Team building

  • Customer service

  • Coaching and mentoring

  • Database management

  • Time management

  • Digital graphics

Certification

  • Phlebotomy
  • Human Resources
  • Coaching License (Soccer)

Languages

French
Spanish
English

Timeline

Community Liaison Director

Unicare Palliative & Hospice
01.2022 - Current

Support

Avondale House
08.2017 - 01.2022

Administrative Assistant

City of Houston
05.2017 - Current

Customer Care Specialist

Alorica
06.2016 - 08.2018

Customer Service Manager

HEB
06.2013 - 05.2017

Associate of Arts - Business Management

Texas Southern University

BUSINESS -

LoneStar College

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