Summary
Overview
Work History
Education
Skills
Websites
References
Generic

RODNEY PALMER

Olathe,KS

Summary

An upbeat insurance, customer service professional with over 10 years of experience. Hard worker whom is flexible and adaptable to changing products, trends and methods. Effective leader with experience in training, supervising, and motivation of co-workers. Professional attitude emphasizing reliability, integrity, teamwork and a strong willingness to get the job done.

Overview

10
10
years of professional experience

Work History

Independent Contractor

Independant
08.2010 - Current
  • Sell various types of insurance policies to individuals on behalf of insurance companies
  • Create an ongoing list of potential clients, maintaining relationship of existing clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Optimized websites and mobile applications to achieve maximum performance.
  • Monitored and maintained websites and applications to track security vulnerabilities.

Senior Sales Agent

Select Quote
08.2015 - 07.2016
  • Receive inbound calls or place outbound calls to potential customers
  • Counsel client with regards to their Medicare supplement insurance needs.
  • Kept detailed track of sales and customer information in company system.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Negotiated prices, terms of sales and service agreements.
  • Built relationships with customers and community to promote long term business growth.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Temp Enrollment Specialist

Broker Source Bukaty Broker Source
09.2014 - 01.2015
  • Assist Farm Bureau agents' clients in Healthcare enrollments in Affordable Care Act plan.
  • Reviewed statistic enrollment data and prepared reports.
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Educated clients on insurance policies and procedures.
  • Designed presentations and marketing materials to promote insurance products.
  • Met with customers to provide information about available products and policies.

Member Service Representative

Centene, Superior Health Services
01.2013 - 03.2014
  • Receive and respond to all telephone or written correspondence inquiries from members.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved customer issues through thorough dispute investigation.
  • Responded to customer calls and emails to answer questions about products and services.
  • Handled complaints with prompt, courteous service to uphold professional reputation.

Education

Bachelor of Science - Journalism, Print

University of Central Missouri
Warrensburg, MO

Skills

  • Able to convert 45% of Leads to sales
  • Analytical Thinking and Research
  • CRM/Salesforce efficient
  • Adaptable (work in changing environment)
  • Microsoft Office
  • Teamwork or Collaborative Work

References

References are available on request.

Similar Profiles

CREATE PROFILE
RODNEY PALMER