Summary
Overview
Work History
Education
Skills
Timeline
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Rodney Phanord

Coral Springs,FL

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Impression Imaging
Boca Raton, FL
03.2019 - 01.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Edited translated materials to ensure accuracy of content, spelling, grammar, punctuation, syntax, and formatting.
  • Interpreted conversations between Creole-speaking clients and English-speaking staff members.
  • Translated documents from English to Creole, French and vice versa for various clients.
  • Provided written translations of legal, medical, and technical documents.
  • Translated client documents between languages.
  • Reviewed audio recordings or video files requiring translation services.

Medical Assistant

Broward General Medical Center
Fort Lauderdale, FL
06.2016 - 01.2019
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Translated client documents between languages.
  • Delivered translation services to clients.
  • Facilitated communication for people with limited language proficiency.

Back Office Manager

Winn Dixie Supermarket
Fort Lauderdale, FL
02.2004 - 03.2016
  • Maintained accurate inventory records and monitored stock levels.
  • Created daily, weekly, monthly forecasts for future inventory needs based on sales trends.
  • Prepared detailed reports on inventory operations, stock levels and damages.
  • Prepared detailed reports on inventory status and stock movements.
  • Evaluated current stock levels against forecasted demand to minimize overstocking or shortages.
  • Organized product shipments, ensuring timely delivery of goods.
  • Checked in and posted orders from hubs and vendors.
  • Provided training and guidance to team members related to inventory management procedures.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing [Task].

Education

Associate of Science - Electronics Technology

Devry University
Miramar, FL
05-2011

Skills

  • Report Generation
  • Data Entry
  • Inbound and Outbound Calling
  • Call Management
  • Appointment Scheduling
  • Paperwork Processing
  • Scheduling
  • Account Updating
  • Research
  • Customer Relations
  • Travel Planning
  • Multi-Task Management
  • Shipping and Receiving Understanding
  • Follow-Up Skills
  • Microsoft Office Suite
  • Team Development
  • Retail Sales Customer Service
  • Customer Education
  • Store Maintenance
  • Customer Service
  • Account Management
  • Positive and Professional
  • Microsoft Excel
  • Active Listening

Timeline

Customer Service Representative

Impression Imaging
03.2019 - 01.2024

Medical Assistant

Broward General Medical Center
06.2016 - 01.2019

Back Office Manager

Winn Dixie Supermarket
02.2004 - 03.2016

Associate of Science - Electronics Technology

Devry University

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Rodney Phanord