Rodney Pilson
Winston Salem,NC
Summary
Results-driven professional with a proven track record as a collaborative leader and problem-solver, committed to optimizing operations for heightened organizational efficiency. Possesses a strong ability to make independent decisions and exercise sound judgment, contributing positively to overall company success. Recognized as an analytical problem-solver with a knack for fostering teamwork, leadership, and motivation. Demonstrates exceptional customer relations aptitude and adept relationship-building skills. Devoted to leveraging training, monitoring, and morale-building capabilities to elevate employee engagement and enhance performance, ultimately driving sustained business growth.
Overview
11
11
years of professional experience
Work History
Manager, Approach and Referral Optimization
HonorBridge
05.2023 - Current
- Provide oversight and coaching from initial referral through the approach process
- Collaborate with front line staff to enhance communication with hospital partners and develop strategies to support families
- Monitor daily referral activity to identify optimization opportunities and maximize donation outcomes
- Oversee the activation process, ensuring the right staff is sent to appropriate active referrals
- Ensure adequate onsite presence for new and existing referrals
- Direct and optimize the active referral process, providing coaching to staff on effective communication with hospital partners
- Perform necessary feedback and follow-up specific to the referral process
- Develop and implement an escalation plan for times of increased activity, ensuring a proactive approach to challenges
- Assure an adequate Organ AOC schedule to maintain operational efficiency
- Provide valuable feedback to HonorBridge Managers on training and continued education needs for Organ Donation Coordinators, Hospital Liaisons, Referral and Allocation Coordinators, and Family Services staff
- Develop and maintain collaborative working relationships with HonorBridge Managers, fostering a supportive and cohesive team environment
- Strive to establish and maintain ongoing relationships with all levels of hospital personnel and medical staff on a continual basis
- Construct and maintain working relationships with hospital staff and physicians, ensuring effective communication and cooperation.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
Manager of Family Services
HonorBridge
04.2020 - 12.2023
- Responsible for managing seventeen Family Support Coordinators
- Oversees the After Care and Family Resource Programs
- Provide necessary information, training, and data to staff to achieve objectives
- Develops, leads, implements, and evaluates all programs and services related to donor families
- Functions as Family Support Coordinator to provide on-call services to donor families
- Supervises the Family Services Education Coordinator to design, implement, and conduct effective training programs for new and current staff
- Achieves goals for departments as outlined in strategic plans and budget.
- Conducted thorough evaluations of program effectiveness, identifying areas for improvement and implementing necessary changes.
Family Support Coordinator
HonorBridge
05.2016 - 04.2020
- Provide on-call availability to conduct potential organ donor evaluation and approaches throughout the donation service area
- Support donor families respectfully while advocating for potential recipients waiting for life-saving transplants
- Obtain a medical and social history of potential donors, document case progression, and provide post-donation follow-up to families
- Collaborate on process improvement projects such as a Daily Morning Huddle call, Approach Collaborative Team call, and reducing the First-Person dissent
- Provide peer-to-peer support and real-time assistance concerning donor families and the donation process
- Maintain a high authorization rate with First-Person and Non-First-Person donors
- Co-lead initiatives to decrease family declines based on timing
- Work closely with the Family Services Education Coordinator on training for the department.
Hospital Services Coordinator
Tennessee Donor Services
04.2015 - 04.2016
- Conducted referral follow-up and post-recovery review with hospitals following all donor activity
- Partnered with hospital administration to assure hospital-specific policies and procedures were supported within the donation process and provided staff education as necessary
- Fostered multidisciplinary relationships with various departments to maximize hospital support
- Led education and training for thirteen hospitals in Tennessee and Virginia.
Donation and Family Advocate
Donor Network of Arizona
06.2013 - 04.2015
- Supported families, hospital, and recovery staff throughout the entire donation process
- Obtained the medical and social history of potential donors, documented case progression, and provided post-donation follow-up to families
- Provided 24-hour on-call shifts covering donor cases throughout the entire state of Arizona
- Wrote donor family outcome letters and mailed them to families promptly.
Education
Master of Divinity - Concentration in Spirituality and Health
Wake Forest University
05.2012
Bachelor of Arts - Ministry and Leadership
Carolina Christian College
05.2009
Certificate - Executive Leadership
Wake Forest University
12.2022
Emerging Leadership Program - Organizational Leadership
NATCO
Oklahoma City, OK12.2024
Skills
- Process Improvement
- Documentation And Reporting
- Shift Scheduling
- Training and Development
- Cross-Functional Teamwork
- Project Management
- Time Management
- Performance Tracking and Evaluation
Personal Information
Title: Manager of Approach and Referral Optimization
Timeline
Manager, Approach and Referral Optimization
HonorBridge
05.2023 - Current
Manager of Family Services
HonorBridge
04.2020 - 12.2023
Family Support Coordinator
HonorBridge
05.2016 - 04.2020
Hospital Services Coordinator
Tennessee Donor Services
04.2015 - 04.2016
Donation and Family Advocate
Donor Network of Arizona
06.2013 - 04.2015
Master of Divinity - Concentration in Spirituality and Health
Wake Forest University
Bachelor of Arts - Ministry and Leadership
Carolina Christian College
Certificate - Executive Leadership
Wake Forest University
Emerging Leadership Program - Organizational Leadership
NATCO
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