Rodney Poole

• Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of role and expectation.
• Create loss reports, describe or verify coverage as appropriate, and initiate the most effective method of damage assessment to assign for file handling.
• Assist with questions regarding the claims process and set expectations for next steps to help ensure claims are effectively resolved and accurately documented.
• Resolve status inquiries and, when appropriate, route to handling adjuster.
• Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels.
• Apply strong time management skills by closely adhering to assigned work schedule.
• Embrace continuous improvement and development through coaching and collaboration with manager and team members.
• Use strong call management skills by assisting members within a timely manner and limiting non-productive time.
• May assign or initiate emergency services when required on specific claims.
• Support workload surges and catastrophe (CAT) response operations as needed which may include potential weekends, and/or holiday work outside normal work hours.
• Work various types of claim loss notices and inquiries, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• Onsite project manager at Navistar Inc
• Onboarding new applicants
• Conducted onsite new applicant hands-on testing
• Worked with HR in the onboarding process and testing
• Scheduled in person interviews with management team
• Onboarded new applicants thru SAP
• Facilitated new employee orientation
• Conducted safety training sessions
• Part of a team designed to streamline the onboarding process

• Cultivated strong working relationships among team members to foster collaboration towards achieving common goals effectively.
• Ensured compliance with regulatory requirements through diligent monitoring, reporting, and timely corrective action as needed.
• Achieved outstanding financial results by setting ambitious targets and motivating employees to exceed expectations consistently.
• Implemented cost reduction measures to optimize branch profitability without compromising service quality or employee morale.
• Over saw 5 branches (San Antonio, Austin, Reno, Stockton, Sacramento
• Developed teams of employees for a success in sales, admin, customer support, employee relations
• Managed 25 employees across the 5 branches
• Lead teams in development, business, sales, employee/customer relationships
• Successfully increased sales year over year

• Developed strong relationships with clients, resulting in increased loyalty and repeat business.
• Managed daily branch operations for optimal productivity and customer satisfaction.
• Supervised a team of 8 employees, fostering a positive work environment and emphasizing professional growth.
• Trained employees on proper procedures and strategies to improve productivity.
• Managed daily activities of branch staff, ensuring all tasks are completed within established timelines.
• Ensured customer satisfaction by resolving inquiries promptly and effectively
• Dispatched 8 technicians to various customer calls
• Received purchase orders and audited them for accuracy
• Negotiated pricing thru multiple vendors