Dynamic professional with a proven track record in leadership and operational excellence, notably at City of Wortham. Expert in staff training and conflict resolution, I excel in enhancing team collaboration and efficiency. Skilled in Microsoft Office and adept at fostering professional relationships, I consistently deliver results that exceed employer expectations, demonstrating unparalleled work ethic and integrity.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Cashier
FuelMaxx
Fairfield, TX
06.2024 - Current
Performed other duties as assigned by management.
Processed returns and exchanges of merchandise in accordance with store policies.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Collected payments and provided accurate change.
Counted and balanced cashier drawers.
Performed opening and closing procedures including counting cash drawers.
Answered customers' questions and provided information on store procedures or policies.
Scanned items and checked pricing on cash register for accuracy.
Discounted purchases by scanning and redeeming coupons.
Stocked shelves with merchandise when needed.
Processed customer payments quickly and returned exact change and receipts.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Police Corporal
City Of Fairfield
Fairfield, TX
12.2016 - 02.2024
Interacted regularly with community members to build relationships and provide assistance when necessary.
Informed shift officers of properties to watch and noted criminals understood to be in patrol areas.
Attended court hearings related to cases investigated by the department as a witness or representative.
Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
Assisted in the development of budgets for various police programs and initiatives.
Arrested individuals suspected of criminal activities, following proper legal procedures.
Testified in court at criminal hearings and trials as to scenes observed, evidence collected and previous incidents.
Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
Responded to emergency calls from citizens regarding criminal activity or suspected violations of laws.
Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide.
Prepared detailed reports summarizing investigative findings for review by senior staff.
Developed and implemented departmental policies and procedures.
Monitored and investigated suspicions persons and situations and unusual activities.
Issued tickets to offenders for parking and other infractions .
Investigated suspicious persons, vehicles, or activities as part of routine patrols or in response to citizen complaints.
Maintained safe and secure environments for court proceedings.
Provided mentorship and professional development opportunities for junior officers.
Unit Director
Mexia State Supported Living Center
Mexia, TX
09.2004 - 12.2016
Conducted performance reviews, provided feedback, and developed plans for professional development of staff members.
Collaborated with other departments to coordinate services and promote efficient operations.
Mediated conflicts between employees and facilitated effective resolutions to disputes.
Communicated with management to facilitate efficient unit operation.
Provided direct supervision to team leaders and personnel in order to achieve goals.
Resolved conflicts between employees by mediating disputes and providing constructive criticism as needed.
Participated in cross-functional initiatives involving multiple departments or divisions.
Reviewed completed work to verify consistency, quality, and conformance.
Organized team building activities designed to improve morale among staff members.
Monitored daily operations within the department in order to maximize efficiency levels.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Monitored compliance with health and safety regulations, ensuring a safe work environment.
Police Sergeant
City of Wortham
Wortham, TX
07.1999 - 09.2004
Provided training to officers on applicable state laws, local ordinances and departmental policies and procedures.
Ensured that all personnel met department standards for performance and conduct.
Prepared written reports detailing investigative activities and findings.
Evaluated evidence for validity and admissibility and provided testimony during administrative and criminal court hearings.
Responded to emergency calls for service as needed.
Developed strategies for crime prevention initiatives in collaboration with community organizations.
Patrolled designated districts in patrol cars, on bicycles and on foot.
Reviewed incident reports prepared by subordinate officers for accuracy and completeness prior to submission.
Issued tickets to offenders for parking and other infractions .
Supervised crowds at busy events and provided security services to prevent injuries.
Responded quickly to calls, questions and complaints from citizens to help in various situations.
Interpreted laws, regulations, policies and procedures to subordinates.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Fire /EMS Lieutenant
City of Mexia
Mexia, TX
04.1991 - 06.1999
Provided input into strategic planning initiatives related to EMS operations.
Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
Maintained records management system to process personnel information and produce reports.
Assisted in developing policies and procedures aimed at improving services provided by the department.
Maintained accurate records related to operations, personnel, supplies, and other pertinent information.
Maintained awareness of government regulations, health insurance changes and financing options.
Supervised and evaluated daily activities of subordinates.
Participated in community outreach programs that promote public awareness of EMS services.
Ensured proper and timely response to emergency calls.
Investigated accidents or incidents involving EMS personnel or patients.
Provided guidance and training on operational procedures, safety regulations, and equipment use.
Attended conferences or seminars related to emergency medical services topics.
X-Ray Technician
Scott and White Hospital
Temple, TX
08.1987 - 03.1991
Administered contrast materials under the direction of a physician for enhanced imaging.
Helped patients feel comfortable with procedures by explaining steps and answering questions.
Maintained imaging equipment, assessing for issues and proper functionality after each use, troubleshooting concerns and escalating major issues to maintenance staff.
Demonstrated knowledge of anatomy, physiology, pathology and pharmacology related to radiology services.
Explained the procedure to patients and answered any questions they may have had.
Evaluated and reviewed many developed x-rays to determine satisfactory images for diagnostic purposes.
Operated and maintained x-ray equipment, including adjusting exposure time and setting up necessary equipment for x-ray examinations.
Fostered relationships with patients to minimize anxiety and distress and enhance cooperation.
Education
BAAS - Management
Texas A&M Commerce
Commerce, TX
05-2013
Associate of Applied Science - Radiology X-Ray Tech
McLennan Community College
Waco, TX
05-1988
High School Diploma -
Wortham ISD
Wortham, TX
05-1986
Skills
Product restocking
Drawer balancing
Cash register operation
Team collaboration
Cash handling
Professionalism and courtesy
Daily reporting
Work ethic and integrity
Attention to detail
ID verification
Staff mentoring
Staff training
Proficient in Microsoft Word Excel and PowerPoint
Reliability and punctuality
Data entry
Written and verbal communication
Records maintenance
Reports and documents
Loss prevention
Inventory management
Conflict resolution
Clear communication
Complaint resolution
Report preparation
Decision making aptitude
Patience and empathy
Certification
Texas Certified Master Peace Officer
Mayor of Wortham
Elected Mayor, Wortham served for tens years: Oversaw day-to-day city operations, managed annual budgeting, and conducted internal affairs investigations
References
References available upon request.
Timeline
Cashier
FuelMaxx
06.2024 - Current
Police Corporal
City Of Fairfield
12.2016 - 02.2024
Unit Director
Mexia State Supported Living Center
09.2004 - 12.2016
Police Sergeant
City of Wortham
07.1999 - 09.2004
Fire /EMS Lieutenant
City of Mexia
04.1991 - 06.1999
X-Ray Technician
Scott and White Hospital
08.1987 - 03.1991
BAAS - Management
Texas A&M Commerce
Associate of Applied Science - Radiology X-Ray Tech