Summary
Overview
Work History
Skills
Certification
Affiliations
Timeline
Generic

Rodney Prophete

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. With my past supervisory and managerial role, I can be a great asset to the agency and willing to take on any challenge.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Bus Operator

MTA-NYCT Department Of Buses
10.2016 - Current
  • Transported customers to and from designated routes.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Followed company policies and procedures and maintained compliance with standards.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Operated large vehicles in difficult urban and rural conditions.
  • Aided passengers with disabilities or special needs.
  • Complied with traffic regulations to operate vehicles in safe and courteous manner.
  • Inspected bus for any mechanical issues before departure.
  • Operated with safety and skill to avoid accidents and delays.
  • Conducted pre-trip inspections of bus for safe operation.
  • Student bus operator mentor.

Road Supervisor

Premier Paratransit - NYCT Access A Ride
01.2016 - 10.2016
  • Supervised Access A Ride Bus operators Compliance Program to ensure Bus Operators' timely compliance with required NYCT policies, New York State Department of Motor vehicle regulations.
  • Road observation check to ensure bus operators are in full safety compliance operating on the road.
  • Accident, on-board incident, and passengers complaints investigation.
  • Assisted 19A Safety Manager with new hire on the road safety training.
  • Conduct accident report via MV-104 and Accident investigation diagram report.
  • Assisted Dispatchers
  • Transport bus operators for random drug and breathalyzer test medical specimen sites.
  • Monitor road supervision motor vehicle mileage data entry log.
  • Maintained safe work environment and confirmed full safety compliance with Bus operators.


MV - Dispatcher

TransExpress USA INC
05.2016 - 10.2016
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Utilized customer feedback to improve customer service.
  • Assisted Route manager scheduling operators to assigned routes.
  • Track vehicle position and location via live GPS.

Sales Supervisor

PC Richards & Son
04.2009 - 11.2015
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Checked store merchandise regularly for proper display and replenishment.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Assistant Store Manager

Circuit City Stores
04.2004 - 03.2009


  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Assisted Loss Prevention Management on theft investigation.

Skills

  • Student Bus operators mentor
  • Excellent written, verbal, problem-solving, and interpersonal skills
  • Comprehensive understanding of NYCT policies and procedures for Department of Buses, and TWU Collective Bargaining Agreement
  • Microsoft Word
  • MS Office
  • Adobe application
  • Multitasking Abilities
  • Research
  • Organizational Skills
  • Quality Assurance
  • Data Collection
  • Time Management
  • Accident investigation
  • Safety Operations
  • Equipment Operation
  • Attention to Detail
  • Teamwork and Collaboration

Certification

  • Student bus operator mentor
  • CDL Class BP
  • RTS Buses
  • New Flyer Buses
  • Nova Buses
  • Prevost Buses
  • Articulated Buses
  • Shifter Qualified

Affiliations

  • Promotion To Surface Line Dispatcher - Facebook
  • Haitian Voice Community Association
  • Power Universe Fan Group Discussion
  • Nazareth HS Football Association

Timeline

Bus Operator

MTA-NYCT Department Of Buses
10.2016 - Current

MV - Dispatcher

TransExpress USA INC
05.2016 - 10.2016

Road Supervisor

Premier Paratransit - NYCT Access A Ride
01.2016 - 10.2016

Sales Supervisor

PC Richards & Son
04.2009 - 11.2015

Assistant Store Manager

Circuit City Stores
04.2004 - 03.2009

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Rodney Prophete