Rodney Raeford
Sicklerville
Summary
Dedicated Guest Services Associate skilled in guest satisfaction, ticketing operations, and financial transactions. Proven ability to manage tasks efficiently while ensuring a positive customer experience. Polite and accommodating professional bringing several years of experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Customer-focused Guest Service Associate known for high productivity and efficient task completion. Specialize in effective communication, problem-solving, and time management skills. Excel in listening, empathy, and adaptability to ensure guest satisfaction and repeat business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
GUEST SERVICES ASSOCIATE
Adventure Aquarium
SICKLERVILLE
06.2022 - Current
- Managed multiple tasks simultaneously.
- Performed cashier duties, including processing payments, refunds, and exchanges accurately and promptly.
- Participated in training sessions regarding customer service techniques and best practices regularly.
- Managed ticketing operations and processed guest admissions efficiently.
- I have done extracurricular activities for the aquarium, such as doing a river sweep to help clean around the Delaware River. I have also done horseshoe crab tagging and counting to keep track of them.
Education
HIGH SCHOOL DIPLOMA -
Newark Collegiate Academy
Newark06.2021
Skills
- Guest Satisfaction
- Ticketing operations
- Financial Transactions
- Problem solving
- Cash handling
Certification
- HVAC Certifications
- OSHA 10
- NATE READY TO WORK
- EPA Certification 1 and 2
References
References available upon request.
Timeline
GUEST SERVICES ASSOCIATE
Adventure Aquarium
06.2022 - Current
HIGH SCHOOL DIPLOMA -
Newark Collegiate Academy
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