RODNEY RICE
Customer Service
Greenville,SC
Summary
Serviced-focused General Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Detail-oriented [Job Title] with [Number] years of [Type] experience. Expert in [Type] industry protocols with proven history of leading shifts with excellent guidance and employee leadership. Trained in [Area of expertise] and committed to punctuality.
Overview
5
5
years of post-secondary education
29
29
years of professional experience
Work History
General Manager
ADVANCE AUTO
Greer, SC
09.2017 - Current
- SELF DIRECTED - ability to see what needs to be accomplished and do it.
- PROBLEM SOLVER - able to identify problems and find solutions.
- TEAM PLAYER - ability to fill a role, work with others and take a lead when necessary.
- RELIABILITY - able to be counted on to complete jobs in a timely manner.
- DETAIL ORIENTED - able to pay attention to details and identify what is significant.
- ORGANIZED - ability to put things in place for increased ease of use and productivity.
- Authorized to work in the US for any employer, Manage daily store operations, inventory management, staff scheduling, vetting and hiring.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Coordinated [Timeframe] leadership workshops to educate team members on best practices to optimize productivity.
- Implemented operational strategies and effectively built customer and employee loyalty through [Task] and [Task].
- Received superior customer service satisfaction scores for [Number] consecutive quarters.
Customer Service Representative
McKESSON MEDICAL
Rock Hill, SC
06.2016 - 08.2017
- Responsible for distribution of medical supplies to Hospitals, Nursing facilities and Private Practices.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Communicated with vendors regarding back order availability, future inventory and special orders.
Service Specialist
ECOLAB
Saint Paul, MN
01.2013 - 01.2016
- Responsibilities included obtaining and maintenance of commercial accounts as well as providing account reporting to Management.
- Gained knowledge of standard equipment, including manufacturer repair guidelines.
- Demonstrated increased knowledge of company products and equipment.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Educated customers on promotions to enhance sales.
- Recommended [Product or Service] to customers, thoroughly explaining details.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Commercial Driver
WASTE MANAGEMENT
Welford, SC
01.2008 - 01.2012
- Responsible for maintenance of multiple commercial accounts.
- Completed daily route consisting of up to [Number] stops, focusing on safety and timeliness.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Route Sales Representative
BUDWEISER
Spartanburg, SC
01.1999 - 01.2008
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
- Maintained positive relationships with customers through [Type of Skill] and [Type of Skill].
- Represented wide range of products, including [Product], [Product], and [Product].
- Immediately addressed problems with customers to promote speedy resolution.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
Press Operator
THE FELTERS GROUP
Roebuck, SC
01.1991 - 01.1999
- Responsible for machinery set up for production as well as product inspection before shipping.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Reviewed completed orders for quality and accuracy.
- Kept equipment clean, repaired and lubricated to maximize performance.
- Followed company policies and OSHA requirements to maintain work safety.
- Used gauges, calipers and other devices to take measurements and identify problems.
Education
High School Diploma -
Woodruff High School
Woodruff, SC 08.1984 - 05.1987
No Degree - Business Administration
Wingate University
Wingate, NC 08.1987 - 06.1989
No Degree - Business Administration And Ph.Ed
Union College
Barbourville, KY 01.1990 - 06.1990
No Degree - Electrical Engineering
ITT Technical Institute Greenville SC
Greenville SC 03.2013 - 07.2013
Skills
Customer Focus & Orientation — Proficientundefined
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Marketing - Implemented marketing strategies which resulted in [X%] growth of customer base.
Timeline
General Manager
ADVANCE AUTO
09.2017 - Current
Customer Service Representative
McKESSON MEDICAL
06.2016 - 08.2017
No Degree - Electrical Engineering
ITT Technical Institute Greenville SC
03.2013 - 07.2013
Service Specialist
ECOLAB
01.2013 - 01.2016
Commercial Driver
WASTE MANAGEMENT
01.2008 - 01.2012
Route Sales Representative
BUDWEISER
01.1999 - 01.2008
Press Operator
THE FELTERS GROUP
01.1991 - 01.1999
No Degree - Business Administration And Ph.Ed
Union College
01.1990 - 06.1990
No Degree - Business Administration
Wingate University
08.1987 - 06.1989
High School Diploma -
Woodruff High School
08.1984 - 05.1987
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