Rodney Ricks
Palm Coast,Florida
Summary
Offering warm and professional demeanor, ready to learn and develop in front desk environment. Brings understanding of customer service best practices and communication skills. Ready to use and develop organization and multitasking abilities in Front Desk Clerk role.
Experienced in professional setting requiring strong customer service and administrative skills, looking to transition into new field. Developed abilities in managing client interactions and resolving issues effectively. Seeking to leverage these transferrable skills in new and challenging environment.
Developed skills in high-responsibility aquatic environment, focusing on safety and quick response. Strong ability to assess situations rapidly and implement effective solutions. Seeking to transition into new field, leveraging ability to maintain calm under pressure and ensure safety.
Experienced candidate with passion for verifying safety and security of all individuals within area of responsibility. Hardworking individual with excellent eye for detail and in-depth knowledge of emergency situation protocols and procedures. Natural problem-solver with keen ability to relate to people of all ages and backgrounds.
Overview
3
3
years of professional experience
Work History
Lifeguard
05.2022 - Current
- Active listening
- Adaptability in emergencies
- Patience and empathy
- Effective communication
- Multitasking capabilities
- Time management
- Accident and Injury Prevention
- Customer Service
- Critical Thinking
- Relationship Building
- Monitored safety of guests in and around the swimming pool.
- Attentively monitored swimmers to identify distress.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Responded to patron incidents in a professional and timely manner.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Inspected pools and pools areas for adherence to safety protocols.
- Recorded daily activity logs and incident reports for tracking purposes.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Inspected and tested pool equipment functionality to minimize hazards.
- Scanned main areas to monitor for any safety risks.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Prevented falls near and into the pool by calmly reminding patrons to exercise caution around edges.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Alma Rock-Yanochko – 339 Parkview Dr, Palm Coast, FL 32164
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
Front Desk Clerk
City Of Palm Coast
Palm Coast, FL
01.2025 - 08.2025
- Coordinated reservations and room assignments using property management systems to optimize occupancy rates.
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Implemented inventory management for office supplies, reducing costs while maintaining availability.
- Monitored guest feedback and collaborated with management to improve service delivery standards.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Contributed to team goals by maintaining a positive attitude and supporting coworkers during busy periods or challenging situations.
- Coordinated group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
High School Diploma -
Flagler Palm Coast High School
Palm Coast, FL05.2024
Skills
- First Aid
- Swim Instruction
- Emergency Response
- Safety Oversight
- Public Safety
- Equipment
- Management Team
- Bonding
- Physical Fitness
- Team Collaboration
- CPR Certified
- Problem-solving
- Strong communicator
- Patience and empathy
- Team collaboration
- Adaptability in emergencies
- Public safety
- Team bonding
- General maintenance
- Public safety knowledge
- Problem-solving
- Group and individual instruction
- Team building
- Record keeping
- Records maintenance
Timeline
Front Desk Clerk
City Of Palm Coast
01.2025 - 08.2025
Lifeguard
05.2022 - Current
High School Diploma -
Flagler Palm Coast High School