Rodney Robertson
Evansville,IN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
Work History
Property Manager
Memorial Community Development Corporation
Evansville, IN
08.2022 - 08.2023
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed all maintenance requests from tenants in a timely manner.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Met with prospective tenants to show property and assess applications or sign leases.
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Exercised direct supervision over property staff.
Caregiver
Around the Clock Care
Evansville, IN
03.2018 - 08.2022
- Involved in providing the services necessary for the comfort, recovery, or rehabilitation of the client
- Always protect the confidentiality of the client and any paper that contains client related Information
- Assist with medications
- Complete documentation of the services provided.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
Front Office Manager
Hilton Garden Inn
Evansville, IN
12.2013 - 01.2017
- Responsible for supervision and training of approximately 30 employees
- Effectively managed the hotel property in the absence of the General Manager with zero incidents
- Set goals and deadlines for department, always meeting organizational standards
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations, such as supply changes or the disposal of records.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
Front Office Manager
Hampton Inn - Evansville
Evansville, IN
10.2001 - 02.2013
- Supervised and trained numerous employee's operations and hotel procedures.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Food Inspection Specialist
US Army
Fort Eustis, VA
08.1989 - 08.1997
Education
Health And Science
Academy of Health & Science
Fort Sam Houston, Texas12-1989
Associate of Arts - Liberal Arts And General Studies
St Leo College
Fort Eustis, VASkills
- Exceptionally skilled in property and personal management with 21yrs total experience Proficient in principles and processes for providing excellent customer and personal service Knowledgeable in business and management principles involved in organizational planning, resource allocation and human resources Effective in coordination of personnel and resources Proficient in related computer software Honorably discharged US Army Veteran
References
References available upon request.
Timeline
Property Manager
Memorial Community Development Corporation
08.2022 - 08.2023
Caregiver
Around the Clock Care
03.2018 - 08.2022
Front Office Manager
Hilton Garden Inn
12.2013 - 01.2017
Front Office Manager
Hampton Inn - Evansville
10.2001 - 02.2013
Food Inspection Specialist
US Army
08.1989 - 08.1997
Health And Science
Academy of Health & Science
Associate of Arts - Liberal Arts And General Studies
St Leo College